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Customer Service Operations Manager
2 months ago
Job Title: Customer Service Operations Manager
About Us: Freight Personnel is a well-established logistics company that provides distribution and UK haulage services.
Job Summary: We are seeking an experienced Customer Service Administrator/Manager to join our team in Stockport. The successful candidate will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective customer service to clients via phone, email, and in-person.
- Manage customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
Requirements:
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
What We Offer: A competitive salary and benefits package, opportunities for career growth and development, and a dynamic and supportive work environment.
