Outreach Support Professional

4 weeks ago


Southampton, Southampton, United Kingdom Two Saints Full time

At Two Saints, we are seeking an experienced Outreach Support Professional to join our team in Southampton. The successful candidate will provide intensive, targeted support to adults with complex needs, who are living on the streets or have been placed in temporary accommodation by the local authority.

The role involves providing personalised support via assertive outreach to long-term rough sleepers in the city, maintaining a consistent and persistent approach. You will engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.

Key responsibilities include managing a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved. You will also complete initial assessments to identify client needs and produce person-centred outcome and holistic support plans.

As an Outreach Support Professional, you will provide emotional support in crisis situations, reduce stress and anxiety, and support clients with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.

We are looking for a passionate and committed individual who is dedicated to helping others and enjoys the real job satisfaction that this role brings. You will have a real passion for working with homeless people and your values will match ours.

Key skills and qualifications include clear verbal and written English, good IT and keyboard skills, a polite and assertive manner, and the ability to self-motivate. You will also have knowledge of the benefits system and tenancy legislation, and an interest and genuine concern for homelessness and related issues.



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