Homeless Outreach Support Specialist
3 weeks ago
Job Summary:
We are seeking a dedicated and compassionate Homeless Outreach Support Specialist to join our team at TWO SAINTS. As a key member of our outreach team, you will provide intensive support to adults with complex needs, who are living on the streets or have been placed in temporary accommodation by the local authority.
Main Responsibilities:
- Provide personalised, intensive support via assertive outreach to long-term rough sleepers in the city, maintaining a consistent and persistent approach.
- Engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.
- Manage a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved.
- Complete initial assessments to identify client needs and produce person-centred outcome and holistic support plans.
- Identify positive actions and small successes to create change.
- Create dynamic risk assessments with a flexible and creative approach.
- Provide information and support on housing, navigating pathways, and advocating for clients.
- Liaise with statutory and voluntary agencies on behalf of clients, including the Homeless Day Centre.
- Accompany chaotic and complex clients to interviews and appointments.
- Help reduce the time spent on the streets by clients, leading to reduced contact with the police and other emergency services.
- Provide emotional support in crisis situations, reducing stress and anxiety.
- Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
- Support to maintain an environment to avoid eviction if accommodated.
- Attend community meetings and presentations with managers to support additional funding for the role.
- Access personalisation funds creatively to identify opportunities and achieve outcomes.
- Support the whole team and take an active part in reflective practice.
- Develop and maintain excellent relations with the local community.
Requirements:
- Clear verbal and written English.
- Good IT and keyboard skills.
- Polite, assertive manner, ability to self-motivate.
- Passion for working in a client/customer-facing role.
- Knowledge of the benefits system and tenancy legislation.
- Interest and genuine concern for homelessness and related issues.
- Knowledge of voluntary and statutory agencies.
About TWO SAINTS:
TWO SAINTS is a leading provider of support services for adults with complex needs. We are committed to providing high-quality, person-centred support that enables our clients to achieve their goals and improve their lives.
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