Community Outreach Support Specialist

2 weeks ago


Southampton, Southampton, United Kingdom Two Saints Full time
Main Responsibilities:
  1. Provide personalised, intensive support via assertive outreach to long-term rough sleepers in the city, maintaining a consistent and persistent approach.
  2. Engage and support rough sleepers on the street, working alongside homeless healthcare and the street homeless prevention team.
  3. Manage a caseload of clients, maintaining clear and accurate records of support offered, actions to be completed, and outcomes achieved.
  4. Conduct initial assessments to identify client needs and produce person-centred outcome and holistic support plans.
  5. Identify positive actions and small successes to create change.
  6. Create dynamic risk assessments with a flexible and creative approach.
  7. Provide information and support on housing, navigating pathways, and advocating for clients.
  8. Liaise with statutory and voluntary agencies on behalf of clients, including the Homeless Day Centre.
  9. Accompany chaotic and complex clients to interviews and appointments.
  10. Support clients in reducing their time spent on the street, leading to reduced contact with the police and other emergency services.
  11. Provide emotional support in crisis situations, reducing stress and anxiety.
  12. Support clients in developing practical skills, such as managing a UC claim, shopping, probation, and health appointments.
  13. Support clients in maintaining a safe environment to avoid eviction if accommodated.
  14. Attend community meetings and presentations with managers to support additional funding for the role.
  15. Access the personalisation fund creatively to identify opportunities and achieve outcomes.
  16. Support the team and participate in reflective practice.
  17. Develop and maintain excellent relations with the local community.
Requirements:
  • Clear verbal and written English
  • Good IT and keyboard skills
  • Polite, assertive manner, ability to self-motivate
  • Passion for working in a client/customer-facing role
  • Knowledge of the benefits system and tenancy legislation
  • Interest and genuine concern for homelessness and related issues
  • Knowledge of voluntary and statutory agencies


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