Motor Claims Specialist

1 week ago


Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time

Spotlightjobs is excited to be working with a developing and expanding team of claims professionals. We are seeking an experienced customer service advisor to join our customer claims team.

Responsibilities

  • Deliver exceptional customer service and take ownership of all inbound communication.
  • Educate policyholders on claim decisions and progression, reducing the number of inbound calls.
  • Collaborate with other claims handlers to ensure effective validation and fair settlement of policyholder claims.
  • Maintain thorough chronological records of all activity within file claim notes.
  • Optimize diary management to minimize settlement time.
  • Embody and promote the company values and behaviours.

Key Requirements:

  • Foster a culture of openness, trust, and respect.
  • Excel at organizing tasks and prioritizing responsibilities.
  • Analyse information to inform accurate decision making.
  • Demonstrate attention to detail.
  • Provide excellent customer service.
  • Demonstrate motivation and initiative.
  • Cultivate confident and persuasive communication skills.
  • Develop proficient PC literacy and administration skills.

Estimated Salary: £28,000 - £32,000 per annum.



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