Motor Claims Specialist
1 week ago
Spotlightjobs is excited to be working with a developing and expanding team of claims professionals. We are seeking an experienced customer service advisor to join our customer claims team.
Responsibilities
- Deliver exceptional customer service and take ownership of all inbound communication.
- Educate policyholders on claim decisions and progression, reducing the number of inbound calls.
- Collaborate with other claims handlers to ensure effective validation and fair settlement of policyholder claims.
- Maintain thorough chronological records of all activity within file claim notes.
- Optimize diary management to minimize settlement time.
- Embody and promote the company values and behaviours.
Key Requirements:
- Foster a culture of openness, trust, and respect.
- Excel at organizing tasks and prioritizing responsibilities.
- Analyse information to inform accurate decision making.
- Demonstrate attention to detail.
- Provide excellent customer service.
- Demonstrate motivation and initiative.
- Cultivate confident and persuasive communication skills.
- Develop proficient PC literacy and administration skills.
Estimated Salary: £28,000 - £32,000 per annum.
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