Claims Resolution Specialist

6 days ago


Ormskirk, Lancashire, United Kingdom Spotlightjobs Full time
Customer Service Advisor Job Description

We are seeking a Customer Service Advisor to join our Claims Team at Spotlightjobs. Our team delivers exceptional customer service in claims handling and is looking for someone who shares their passion for delivering outstanding results.

Key Responsibilities:

  • Excel against customer service level expectations by responding promptly and professionally to all inbound communication.
  • Take ownership of policyholder inquiries, ensuring effective communication of claim decisions and progressions.
  • Work closely with colleagues to validate and settle claims fairly, maintaining accurate records throughout the process.

Requirements:

  • Strong customer service skills, with experience in resolving complex issues.
  • Ability to work in a fast-paced environment, meeting deadlines while maintaining high standards of professionalism.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with colleagues and policyholders.

Estimated Salary: $70,000 per annum, dependent on experience. We provide a competitive salary package that reflects your skills and qualifications.



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