Hotel Operations Director
4 weeks ago
About Us:
Redworth Hall Hotel is a stunning 17th-century Jacobean Manor House, with 26 acres of beautifully landscaped grounds, 143 luxurious bedrooms, 'The Retreat' fitness and beauty rooms, and function spaces hosting up to 250 guests, making it the perfect destination for business, pleasure, or wedding celebrations.
We're part of Cairn Group, a company with a rich legacy and a deep understanding of hospitality in our DNA. With unparalleled expertise in hotel acquisition, ownership, management, and investment, we own and operate hotels across the UK, with a diverse mix of our own and global brands. Our team is at the heart of our success, and we're proud of our history – and where we're going.
We also have a strong track record of developing our people, with this role a proven stepping stone for aspiring General Managers.
About the Role:
As a key member of our leadership team, you will play a pivotal role in leading the operation and a team of over 150 people, driving the hotel's success and delivering exceptional results. Your key responsibilities will include:
- Establishing clear performance goals and inspiring, leading, and coaching the team to deliver outstanding results.
- Striving for operational excellence in everything we do.
- Driving the highest standards of safety for our guests and the team.
- Embedding and bringing to life our tools that drive the very best guest experience.
About You:
We're looking for an inspiring leader with a passion for hospitality, a proven track record in operations, and a desire to take the hotel to the next level. You will be:
- A guest-centric individual who sees the journey through the eyes of the guest.
- Innovative, creative, and excited by change.
- A sociable character who your team will follow, yet also analytical, monitoring guest feedback, business volumes, and helping the GM/commercial team to capitalise on the right opportunities.
- Effective in time management, organised, and comfortable working in a fast-paced environment.
- An empathetic individual who builds the best relationships both with the team and our guests.
- Resilient and able to keep calm and bounce back when things don't go to plan.
What's in it for You:
- A competitive remuneration package.
- Access to the company bonus scheme.
- Pension.
- Various ancillary benefits common to the hospitality industry.
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