Hotel Operations Director

4 weeks ago


Newton Aycliffe, Durham, United Kingdom Redworth Hall Hotel Full time

About Us:

Redworth Hall Hotel is a stunning 17th-century Jacobean Manor House, with 26 acres of beautifully landscaped grounds, 143 luxurious bedrooms, 'The Retreat' fitness and beauty rooms, and function spaces hosting up to 250 guests, making it the perfect destination for business, pleasure, or wedding celebrations.

We're part of Cairn Group, a leading hospitality company with a rich legacy and a strong DNA of expertise in hotel acquisition, ownership, management, and investment. With unparalleled knowledge in the industry, we own and operate hotels across the UK, featuring a diverse mix of our own and global brands.

As a key member of our team, you will play a pivotal role in leading the operation and a team of over 150 people, striving for operational excellence in everything we do.

About the Role:

  • Establish clear performance goals and inspire, lead, and coach the team to deliver exceptional results.
  • Drive the highest standards of safety for our guests and the team.
  • Embed and bring to life our tools that drive the very best guest experience.

About You:

An inspiring leader with a passion for hospitality, you have a proven track record in operations and will be excited to take the hotel to the next level. You are:

  • Guest-centric, with a focus on delivering exceptional experiences.
  • Innovative, creative, and excited by change.
  • A sociable character who your team will follow, yet also analytical, monitoring guest feedback and business volumes.
  • Effective in time management, organised, and comfortable working in a fast-paced environment.
  • An empathetic individual who builds strong relationships with the team and our guests.
  • Resilient and able to keep calm under pressure.

What's in it for you:

  • A competitive remuneration package.
  • Access to the company bonus scheme.
  • Pension.
  • Variety of ancillary benefits common to the hospitality industry.


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