Hotel Operations Manager

4 weeks ago


Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full time

Role Overview

As a Guest Services Manager at Holiday Inn Norwich North, you will be responsible for creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based at our hotel in Norwich.

Key Responsibilities

  • Orchestrate the seamless operation of our guest services
  • Collaborate with various departments to elevate our service levels
  • Constantly innovate to exceed guest expectations
  • Handle guest requests with precision and promptness
  • Proactively seek new ways to enhance the guest journey
  • Set the standard for service excellence

What You'll Bring

To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.

Benefits

Our rewards package includes:

  • Annual Conference Event and Awards
  • Robust career development opportunities and support for personal growth
  • Attractive discounts across many major retailers, restaurants, and events
  • Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
  • 50% off food and beverage while you stay in our hotels
  • 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
  • FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)


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