Hotel Operations Manager
4 weeks ago
Role Overview
As a Guest Service Manager at Holiday Inn Norwich North, you will be responsible for creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based at our hotel in Norwich.
Key Responsibilities
- Orchestrate the seamless operation of our guest services
- Collaborate with various departments to elevate our service levels
- Constantly innovate to exceed guest expectations
- Handle guest requests with precision and promptness
- Proactively seek new ways to enhance the guest journey
- Set the standard for service excellence
What You'll Bring
To succeed in this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations, and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.
Benefits
Our rewards package includes:
- Annual Conference Event and Awards
- Robust career development opportunities and support for personal growth
- Attractive discounts across many major retailers, restaurants, and events
- Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
- 50% off food and beverage while you stay in our hotels
- 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
-
Hotel Security Manager
9 hours ago
Norwich, Norfolk, United Kingdom MARITIM Antonine Hotel & Spa Full time**Security Leadership Opportunity at MARITIM Antonine Hotel & Spa**We are seeking a seasoned Hotel Security Manager to lead our security operations and ensure the safety of our employees, assets, and facilities.Key Responsibilities:Develop and Implement Security Strategies: Design and implement comprehensive security policies, protocols, and procedures to...
-
Hotel Operations Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full timeRole OverviewAs a Guest Services Manager at Holiday Inn Norwich North, you will be responsible for creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based at our hotel in Norwich.Key ResponsibilitiesOrchestrate the seamless operation of our guest servicesCollaborate with various...
-
Hotel Operations Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Holiday Inn Norwich North Full timeRole OverviewAs a Guest Service Manager at Holiday Inn Norwich North, you will be responsible for creating unforgettable stays for our guests. Reporting directly to the Business Excellence Manager, you will be part of a team based at our hotel in Norwich.Key ResponsibilitiesOrchestrate the seamless operation of our guest servicesCollaborate with various...
-
Hotel Maintenance Technician
10 hours ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeJob Title:Hotel Maintenance TechnicianAbout the Role:We are seeking a skilled Hotel Maintenance Technician to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our maintenance team, you will be responsible for ensuring the hotel's facilities and equipment are in good working order.Key Responsibilities:To assist the Maintenance...
-
Health Club Operations Manager
3 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeAbout This Role:This is a fantastic opportunity to join our team as a Health Club Operations Manager at Dunston Hall Hotel, Spa & Golf Resort.Key Responsibilities:Support the Manager to manage all aspects of the health club, driving membership, ensuring classes are full and delivered to a high standard, identifying opportunities to maximise revenue, and...
-
Night Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeHotel Operations RoleWe are seeking a skilled Night Manager to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a Night Manager, you will be responsible for ensuring the smooth operation of the hotel overnight, carrying out night audits and duty management duties while providing exceptional guest service.Key Responsibilities:Ensure the hotel...
-
Antonine Hotel Security Personnel Wanted
10 hours ago
Norwich, Norfolk, United Kingdom MARITIM Antonine Hotel & Spa Full timeAvoid potential security breaches by becoming part of our dynamic team at the MARITIM Antonine Hotel & Spa. As a Security Officer, you will be responsible for maintaining a safe environment for guests and staff.You will need to work independently, making decisions in high-pressure situations, and effectively communicate with colleagues and management....
-
Night Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeKey Responsibilities:You will be responsible for ensuring the smooth operation of the hotel overnight, carrying out night audits and duty management duties. This will involve providing exceptional guest service and ensuring that all guests receive the highest standards of service.Requirements:Previous experience within a front office, reception or front of...
-
Hotel Reception Team Lead
4 weeks ago
Norwich, Norfolk, United Kingdom Surya Hotels Full timeHotel Reception Team LeadWe are seeking a skilled and experienced Hotel Reception Team Lead to join our team at Surya Hotels. As a key member of our front desk team, you will be responsible for leading and managing the reception team to deliver exceptional guest service and ensure a seamless check-in and check-out experience for our guests.Key...
-
Night Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeRole OverviewWe are seeking a skilled Night Manager to join our team at Dunston Hall Hotel, Spa & Golf Resort. This is a fantastic opportunity to work in a dynamic and fast-paced environment, providing exceptional guest service and ensuring the smooth operation of our hotel overnight.Key ResponsibilitiesCarry out night audits and duty management duties to...
-
Senior Security Manager
3 weeks ago
Norwich, Norfolk, United Kingdom MARITIM Antonine Hotel & Spa Full timeJob Description:At MARITIM Antonine Hotel & Spa, we seek a Head of Security to oversee security operations and ensure the safety and protection of employees, assets, and facilities.Key Responsibilities:Develop and Implement Security Policies and Procedures: Create and enforce security protocols to safeguard employees, assets, and facilities.Security of...
-
Night Manager
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeKey Responsibilities:You will be responsible for ensuring the smooth operation of the hotel overnight, carrying out night audits and duty management duties. Your primary focus will be on providing exceptional guest service, ensuring that all guests receive the highest standards of service.Requirements:Previous experience within a front office, reception or...
-
Front Desk Operations Manager
3 days ago
Norwich, Norfolk, United Kingdom whitbread Full timeWhitbread is the UK's leading hospitality business, and we're currently recruiting for a Duty Manager at our Norwich East (Broadlands / A47) Premier Inn.We offer a competitive salary up to £20 per hour, 32 hours of guaranteed work per week, and a range of benefits including a Whitbread Benefits card, which offers up to 60% off Premier Inn rooms and 25% off...
-
Senior Culinary Professional
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeAbout the Role:We are seeking a highly skilled and experienced Chef de Partie to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our kitchen team, you will be responsible for preparing, cooking, and presenting high-quality dishes to our guests.Key Responsibilities:Work closely with the service teams to ensure our guests have a...
-
Reception Manager
3 weeks ago
Norwich, Norfolk, United Kingdom Surya Hotels Full timeReception Manager Job DescriptionAbout the RoleWe are looking for a highly skilled and experienced Reception Manager to join our team at Surya Hotels. As a Reception Manager, you will be responsible for leading our front desk team and ensuring that our guests receive exceptional service.Key ResponsibilitiesLead and manage the front desk team to ensure...
-
Norwich, Norfolk, United Kingdom Surya Hotels Full timeThis is an exceptional opportunity to take the next step in your culinary career and work as part of the esteemed Kitchen team within The Dukes Head, part of Surya Hotels.We're looking for talented Executive Chefs to join our Kitchen team and contribute to delivering exceptional dining experiences to our discerning guests.With a rich history dating back to...
-
Senior Kitchen Team Member
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeAbout the RoleWe are seeking a highly skilled and experienced Culinary Operations Specialist to join our team at Dunston Hall Hotel, Spa & Golf Resort.As a key member of our kitchen team, you will be responsible for preparing, cooking and presenting high-quality dishes to our guests. You will work closely with the service teams to ensure our guests have a...
-
Food and Beverage Service Associate
3 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeDelivering Exceptional Guest ServiceWe are seeking a motivated and enthusiastic individual to join our Food and Beverage team at Dunston Hall Hotel, Spa & Golf Resort.The Role:You will be stationed in various Food and Beverage areas across the hotel, ensuring guest satisfaction and brand standards are met. You will stay up-to-date with pricing and promotions...
-
Culinary Expert
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeAbout the Role:We are seeking an experienced Chef de Partie to join our team at Dunston Hall Hotel, Spa & Golf Resort. As a key member of our kitchen team, you will be responsible for preparing, cooking, and presenting high-quality dishes to our guests.Key Responsibilities:Work closely with the service teams to ensure our guests have a great dining...
-
Night Receptionist
4 weeks ago
Norwich, Norfolk, United Kingdom Dunston Hall Hotel, Spa & Golf Resort Full timeDelivering Exceptional Guest ServiceAs a Night Receptionist at Dunston Hall Hotel, Spa & Golf Resort, you will be responsible for managing the reception during the night, ensuring all guest enquires/complaints are dealt with in a friendly and professional manner. Your passion for delivering exceptional guest service will be the key to providing a memorable...