Communications Officer

2 days ago


Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
About the Role

We are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our community services team, you will play a vital role in providing exceptional customer service to our patients and their families.

Key Responsibilities
  • Provide high-level customer service to patients and their families via telephone and electronic communication.
  • Liaise with healthcare professionals and other stakeholders to ensure effective communication and coordination of care.
  • Manage and respond to incoming calls, messages, and referrals in a timely and professional manner.
  • Develop and maintain positive working relationships with colleagues, patients, and their families.
  • Contribute to the effective working of the team by working flexibly and covering for sickness/annual leave.
  • Participate in weekend working and bank holiday cover on a rota basis.
  • Contribute to the training and development of new team members.
Requirements
  • Previous experience of working within a call centre/customer service environment.
  • Excellent communication and interpersonal skills.
  • Ability to work well as part of a team and adapt to changing priorities.
  • Good time management skills and ability to work to set deadlines.
  • Keyboard skills and knowledge of PC systems.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we would love to hear from you.



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