Communications Officer

5 days ago

Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time
About the Role

We are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities
  • Provide high-level customer service to patients, families, and healthcare professionals via telephone, electronic task, or other communication systems.
  • Liaise with service users to ensure messages are passed to the appropriate teams for action.
  • Manage difficult conversations utilizing good listening skills while remaining diplomatic and acting as a positive ambassador.
  • Follow agreed protocols when dealing with potential and actual complaints in accordance with the policies of The Mid Yorkshire Teaching NHS Trust.
  • Maintain and develop good working relationships with all community teams, Allied Health Professionals, patients, and their relatives.
  • Record and receive information via SystmOne and assist in the organization and maintenance of effective manual and electronic Patient Records/Details.
  • Book agency staff on behalf of District Nurses Marie Curie Nurses following agreed protocols.
  • Use initiative to prioritize and manage own workload to ensure agreed standards and service performance targets are met.
  • Contribute to the effective working of the team by working flexibly covering for sickness/annual leave to ensure the smooth running of the service.
  • Contribute to 7-day cover of the service by participating in weekend working and bank holiday cover on a rota basis.
  • Contribute to the training and development of new team members, supporting staff with learning computer systems, service policies, and procedures.
  • Develop own skills in conjunction with the demands of a developing role and identify learning objectives.
  • Ensure that patient information is managed within the service in line with The Mid Yorkshire Teaching NHS Trust policies of confidentiality.
Requirements
  • Good standard of education in English and Maths.
  • RSA or equivalent in Typewriting/Word processing or equivalent experience.
  • Previous experience of working within a Call Centre/Customer Service environment.
  • Call Handling Experience.
  • Good interpersonal and communication skills.
  • Good time management skills including ability to work to set deadlines.
  • Ability to work well as part of the team.
  • Ability to work flexibly, quickly, and accurately.
Working with Us

We are a dynamic and innovative healthcare organization committed to providing high-quality patient care. We value diversity and welcome applications from individuals who share our values and are passionate about delivering exceptional customer service.

  • Communications Officer

    2 weeks ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service to patients,...

  • Communications Officer

    5 days ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service to patients,...

  • Communications Officer

    1 day ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our community services team, you will play a vital role in providing exceptional customer service to our patients and their families.Key ResponsibilitiesProvide high-level customer service to...

  • Communications Officer

    1 day ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our community services team, you will play a vital role in providing exceptional customer service to our patients and their families.Key ResponsibilitiesProvide high-level customer service to...

  • Communications Officer

    5 days ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service to patients,...

  • Communications Officer

    7 days ago

    Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full time

    About the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service to patients,...

  • ESG Officer

    6 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    About the Role**Job Summary**We are seeking a highly skilled ESG Officer to join our team at CMS Distribution. The successful candidate will provide critical support to our People Operations Compliance Manager in driving the future direction of our ESG practices.Key ResponsibilitiesSupport the administration, research, and presentations to Senior Directors...

  • ESG Officer

    4 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    About the Role**Job Summary**We are seeking a highly skilled ESG Officer to join our team at CMS Distribution. The successful candidate will provide critical support to our People Operations Compliance Manager in driving the future direction of our ESG practices.Key ResponsibilitiesSupport the administration, research, and presentations to Senior Directors...

  • Office Administrator

    4 weeks ago

    Castleford, Wakefield, United Kingdom CastleView Group Full time

    Join Our Team: CastleView Group is looking for a dedicated Office Administrator to provide vital support to our fast-paced team. We value individuals who possess strong communication abilities, meticulous attention to detail, and a commitment to long-term growth.Primary Duties:Maintaining and updating spreadsheets with accurate informationIssuing purchase...

  • ESG Sustainability Officer

    6 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job SummaryAs an ESG Sustainability Officer at CMS Distribution, you will play a critical role in supporting the company's Environmental, Social, and Governance (ESG) practices. This position will be responsible for driving the collection, organization, and analysis of ESG data to meet global reporting and communication needs.Key ResponsibilitiesESG Data...

  • ESG Sustainability Officer

    5 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job SummaryAs an ESG Sustainability Officer at CMS Distribution, you will play a critical role in supporting the company's Environmental, Social, and Governance (ESG) practices. This position will be responsible for driving the collection, organization, and analysis of ESG data to meet global reporting and communication needs.Key ResponsibilitiesESG Data...

  • ESG Sustainability Officer

    7 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Description**Reporting to the People Operations Compliance Manager**The ESG Sustainability Officer will provide support with administration, research, and presentations to Senior Directors and the wider business, new process rollouts, and coordination support, alongside ESG and Compliance Project Management from start through to completion. There will be...

  • ESG Officer

    4 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Summary**About the Role**We are seeking a highly motivated and detail-oriented ESG Officer to join our team at CMS Distribution. As an ESG Officer, you will play a critical role in supporting our organization's commitment to environmental, social, and governance (ESG) practices.Key Responsibilities**ESG Data Management**: Drive the collection,...

  • ESG Officer

    3 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Summary**About the Role**We are seeking a highly motivated and detail-oriented ESG Officer to join our team at CMS Distribution. As an ESG Officer, you will play a critical role in supporting our organization's commitment to environmental, social, and governance (ESG) practices.Key Responsibilities**ESG Data Management**: Drive the collection,...

  • Local Authority Designated Officer

    1 month ago

    Castleford, Wakefield, United Kingdom The Talent Crowd Full time

    Local Authority Designated OfficerPay rate up to £32 per hour. The Talent Crowd are recruiting for a Local Authority Designated Officer to join a Community Occupational Therapy Service in Castleford.Please get in touch for more information. My name is Olivia, and I recruit for Qualified Social Work roles at The Talent Crowd. I have access to the best...

  • ESG Officer

    1 day ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Summary:The ESG Officer will provide critical support to the People Operations Compliance Manager in driving the future direction of CMS's Environmental, Social, and Governance (ESG) practices. This role will play a key part in enhancing CMS's reputation and relationships with investors, customers, suppliers, employees, and government agencies.Key...

  • ESG Officer

    1 day ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Summary:The ESG Officer will provide critical support to the People Operations Compliance Manager in driving the future direction of CMS's Environmental, Social, and Governance (ESG) practices. This role will play a key part in enhancing CMS's reputation and relationships with investors, customers, suppliers, employees, and government agencies.Key...

  • Environmental Impact Officer

    7 days ago

    Castleford, Wakefield, United Kingdom CMS Distribution Full time

    Job Description**Reporting to the People Operations Compliance Manager**The ESG Sustainability Specialist will provide support with administration, research, and presentations to Senior Directors and the wider business, new process roll-outs, and coordination support, alongside ESG and Compliance Project Management from start through to completion. There...

  • Work Placement Officer

    2 months ago

    Castleford, Wakefield, United Kingdom Heart of Yorkshire Education Group Full time

    Selby College, with expectation to support across the Wakefield and Castleford CampusesDo you have a passion for supporting students with work placements?We are recruiting for a Work Placement Officer to join our department where you will be responsible for co-ordinating and arranging work placements for students at Selby College, providing support when...

  • Attendance Support Officer

    7 days ago

    Castleford, Wakefield, United Kingdom Leeds City Council Full time

    **Job Summary**Leeds City Council is seeking a highly motivated and organized individual to support our attendance provision as an Attendance Administrator. This is an exciting opportunity to make a positive impact on the lives of our students and contribute to the success of our academy.**Key Responsibilities**Promote excellent levels of attendance across...