Communications Officer
2 months ago
We are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.
Key Responsibilities- Provide high-level customer service to patients, families, and healthcare professionals via telephone, electronic task, or other communication systems.
- Liaise with service users to ensure messages are passed to the appropriate teams for action.
- Manage difficult conversations utilizing good listening skills while remaining diplomatic and acting as a positive ambassador.
- Follow agreed protocols when dealing with potential and actual complaints in accordance with the policies of The Mid Yorkshire Teaching NHS Trust.
- Maintain and develop good working relationships with all community teams, Allied Health Professionals, patients, and their relatives.
- Record and receive information via SystmOne and assist in the organization and maintenance of effective manual and electronic Patient Records/Details.
- Book agency staff on behalf of District Nurses Marie Curie Nurses following agreed protocols.
- Use initiative to prioritize and manage own workload to ensure agreed standards and service performance targets are met.
- Contribute to the effective working of the team by working flexibly covering for sickness/annual leave to ensure the smooth running of the service.
- Contribute to 7-day cover of the service by participating in weekend working and bank holiday cover on a rota basis.
- Contribute to the training and development of new team members, supporting staff with learning computer systems, service policies, and procedures.
- Develop own skills in conjunction with the demands of a developing role and identify learning objectives.
- Ensure that patient information is managed within the service in line with The Mid Yorkshire Teaching NHS Trust policies of confidentiality.
- Good standard of education in English and Maths.
- RSA or equivalent in Typewriting/Word processing or equivalent experience.
- Previous experience of working within a Call Centre/Customer Service environment.
- Call Handling Experience.
- Good interpersonal and communication skills.
- Good time management skills including ability to work to set deadlines.
- Ability to work well as part of the team.
- Ability to work flexibly, quickly, and accurately.
We are a dynamic and innovative healthcare organization committed to providing high-quality patient care. We value diversity and welcome applications from individuals who share our values and are passionate about delivering exceptional customer service.
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
-
Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
2 months ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
2 months ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
