Communications Officer
2 months ago
We are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.
Key Responsibilities- Provide high-level customer service via telephone, email, and other communication channels.
- Liaise with service users to ensure messages are passed to the appropriate teams for action.
- Manage difficult conversations with diplomacy and tact.
- Follow agreed protocols when dealing with potential and actual complaints.
- Maintain and develop good working relationships with all community teams, Allied Health Professionals, patients, and their relatives.
- Record and receive information via SystmOne and assist in the organisation and maintenance of effective manual and electronic Patient Records/Details.
- Book agency staff on behalf of District Nurses Marie Curie Nurses following agreed protocols.
- Use initiative to prioritise and manage own workload to ensure agreed standards and service performance targets are met.
- Contribute to the effective working of the team by working flexibly covering for sickness/annual leave to ensure the smooth running of the service.
- Contribute to 7-day cover of the service by participating in weekend working and bank holiday cover on a rota basis.
- Contribute to the training and development of new team members, supporting staff with learning computer systems, service policies and procedures.
- Develop own skills in conjunction with the demands of a developing role and identify learning objectives.
- Ensure that patient information is managed within the service in line with Mid Yorkshire Teaching NHS Trust policies of confidentiality.
- Previous experience of working within a Call Centre/Customer Service environment.
- Call Handling Experience.
- Good interpersonal and communication skills.
- Good time management skills including ability to work to set deadlines.
- Ability to work well as part of the team.
- Ability to work flexibly, quickly, and accurately.
We offer a competitive salary, excellent benefits package, and opportunities for career development and growth. If you are a motivated and experienced Communications Officer looking for a new challenge, we would love to hear from you.
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication support to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and communication to our patients, staff, and stakeholders.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
3 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
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Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
4 weeks ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and support to our patients and stakeholders.Key ResponsibilitiesProvide high-level customer service via telephone,...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service and support to our patients and stakeholders.Key ResponsibilitiesProvide high-level customer service via telephone,...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
-
Communications Officer
1 month ago
Castleford, Wakefield, United Kingdom The Mid Yorkshire Teaching NHS Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Communications Officer to join our team at The Mid Yorkshire Teaching NHS Trust. As a key member of our team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.Key ResponsibilitiesProvide high-level customer service via...
