Area Operations Manager

4 weeks ago


Crawley, West Sussex, United Kingdom Octopus Energy Full time
Job Description

About the Role

We are seeking a highly skilled and motivated Area Operations Manager to join our team at Octopus Energy. As a key member of our operations team, you will be responsible for ensuring the successful installation of heat pumps in domestic homes across your area.

Key Responsibilities

  • Lead a team of field-based employees to carry out installations of heat pumps, ensuring high-quality work and excellent customer service.
  • Manage the performance of your team, identifying areas for improvement and implementing solutions to increase productivity and efficiency.
  • Collaborate with cross-functional teams, including sales, IS, and aftercare, to prioritize opportunities for improving install throughput and quality.
  • Develop and implement strategies to increase customer adoption of heat pumps, addressing potential challenges and finding innovative solutions.
  • Ensure all installations meet the highest standards of quality, safety, and compliance.
  • Lead by example, promoting a culture of health and safety, and encouraging your team to do the same.
  • Identify and plan for maximum utilization of field teams to increase productivity, reviewing and managing cost control of all installation activities.
  • Engage with your team to understand and define key issues for improvement and opportunities, promoting a collaborative approach to finding solutions.
  • Support cross-manager information sharing and collaboration, ensuring a seamless and effective working relationship with other teams.

Requirements

  • Proven leadership and management experience, with a track record of inspiring and motivating teams to deliver exceptional results.
  • Passion for delivering exceptional customer service, with a focus on quality, safety, and compliance.
  • Ability to analyze data and present information to various audiences, with a keen eye for detail and a creative approach to problem-solving.
  • Strong communication and interpersonal skills, with the ability to build relationships quickly and collaborate with various stakeholders.
  • Ability to work under pressure, remaining calm and composed in challenging situations.
  • Drive to innovate and improve processes, with a willingness to challenge the status quo and explore new ideas.
  • Passion for energy efficiency and the fight against climate change, with a commitment to making a positive impact.
  • Ability to live and work in the UK, with a preference for locations near Crawley, Horley, Crowborough, or Kent.

About Us

At Octopus Energy, we're on a mission to drive the global renewable energy revolution. We're passionate about empowering homeowners to reduce their carbon footprint and make a positive impact on the environment. Our team is dedicated to delivering exceptional customer service, with a focus on quality, safety, and compliance. We offer a range of benefits, including flexible working, a relaxed and supportive culture, and opportunities for professional development and growth.

How to Apply

If you're a motivated and experienced leader, with a passion for delivering exceptional customer service and a commitment to making a positive impact, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you



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