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Area Operations Manager

1 month ago

Crawley, West Sussex, United Kingdom Octopus Energy Full time
Job Description

At Octopus Energy, we're on a mission to drive the global renewable energy revolution. As our Area Operations Manager, you'll play a crucial role in helping us achieve this goal.

Key Responsibilities
  • Lead a field team to carry out installations of heat pumps within domestic homes
  • Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams
  • Find solutions to potential challenges when installing heat pumps to increase customer adoption
  • Ensure all installations are performed to the highest standards and meet all compliance criteria
  • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks
  • Identify and plan for maximum utilisation of field teams to increase productivity
  • Review and manage cost control of all installation activities
  • Engage the field team to understand and define key issues for improvement/opportunities
  • Promote the teams to work together to find solutions to daily challenges and promote new ways of working
  • Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams
  • Build resource requirements to meet operating targets in your area, alongside the recruitment team
  • Support cross-manager information sharing and collaboration
Requirements
  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly
  • Passionate about customers with the desire to own any problems and manage customers to a positive outcome
  • Proactive, anticipating the needs of customers, your team and your colleagues
  • Able to performance manage a team to maximise their potential
  • Ability to lead the day-to-day tasks while future planning for success
  • Organised, cool-headed and have resilience that allows you to be calm under pressure
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience
  • Able to see challenges and find innovative solutions to overcome barriers
  • Awesome people skills, a keen eye for detail and the ability to think creatively
  • Drive to innovate and be excited to do things differently
  • Passionate about energy efficiency and the fight against climate change
  • Curious and excited to learn and grow
  • Ability to analyse data and present information for various audiences
  • Live close to Crawley/ Horley/ Crowborough/ Kent

We're an equal opportunity employer and welcome applications from all qualified candidates. If you're passionate about renewable energy and customer service, we'd love to hear from you.