Area Operations Manager

1 week ago

Crawley, West Sussex, United Kingdom Octopus Energy Full time
Job Description

About the Role

We are seeking a highly skilled and motivated Area Operations Manager to join our team at Octopus Energy. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our heat pump installation services to customers across the region.

Key Responsibilities

  • Lead a team of field-based employees to carry out installations of heat pumps within domestic homes
  • Ensure all field teams provide the best possible customer service to customers by managing the individual performance of field teams
  • Find solutions to potential challenges when installing heat pumps to increase customer adoption
  • Ensure all installations are performed to the highest standards and meet all compliance criteria
  • Lead the teams to ensure health and safety is at the forefront of day-to-day tasks
  • Identify and plan for maximum utilisation of field teams to increase productivity
  • Review and manage cost control of all installation activities
  • Engage the field team to understand and define key issues for improvement/opportunities
  • Promote the teams to work together to find solutions to daily challenges and promote new ways of working
  • Identify and unblock recurring challenges and help speed up the installation process by working with Sales, IS, Scheduling and Logistics teams
  • Build resource requirements to meet operating targets in your area, alongside the recruitment team
  • Support cross-manager information sharing and collaboration

Requirements

  • Ability to lead and inspire field team to deliver epic customer service and support them to work safely and compliantly
  • Passionate about customers with the desire to own any problems and manage customers to a positive outcome
  • Proactive, anticipating the needs of customers, your team and your colleagues
  • Able to performance manage a team to maximise their potential
  • Ability to lead the day-to-day tasks while future planning for success
  • Organised, cool-headed and have resilience that allows you to be calm under pressure
  • Able to build relationships quickly and collaborate with various stakeholders to deliver at speed, with a focus on quality, safety and customer experience
  • Able to see challenges and find innovative solutions to overcome barriers
  • Awesome people skills, a keen eye for detail and the ability to think creatively
  • Drive to innovate and be excited to do things differently
  • Passionate about energy efficiency and the fight against climate change
  • Curious and excited to learn and grow
  • Ability to analyse data and present information for various audiences

What We Offer

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and innovative company
  • A collaborative and supportive team environment
  • Professional development and training opportunities
  • A flexible working environment with a focus on work-life balance

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a cover letter, to us. We look forward to hearing from you.

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