Store Director

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KIKO MILANO Full time

The KIKO Ambassador will drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy. This role is responsible for leading and coaching the staff, ensuring all procedures are managed and adhered to.

Main Responsibilities:

  • People Management:
    • Develop conditions for high performance, motivation and low staff turnover.
    • Recruit, train and support the team to deliver a customer-focused experience.
    • Ensure store planning and annual leave align with business needs.
    • Train the team on products, make-up application techniques and sales strategies.
  • Customer Experience / Business Management:
    • Monitor business KPIs, set follow-up action plans and update the Area Manager on market trends.
    • Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex).
    • Prioritise actions for the store that have the most impact on business goals.
  • Procedures & Policies Execution:
    • Guarantee stores are compliant with KIKO standards and procedures.
    • Ensure execution of the promotional calendar.
    • Review and address any issues in compliance with Corporate policies.


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