Store Leadership Director

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom H&T Full time
Job Description

Build a high-performing team to deliver exceptional customer service and drive store success.

  • Lead a team of trained, passionate, and flexible colleagues who are confident in their roles and offer a seamless experience to customers.
Key Responsibilities
  1. Team Leadership: Motivate and support each colleague to achieve quarterly goals, ensuring the team is ready for every customer.
  2. Team Development: Continuously develop a skilled and engaged team that delivers a positive in-store experience.
  3. Customer Service: Create an inviting atmosphere and encourage team members to build strong relationships with customers, understanding their needs and delivering the right outcome.
  4. Operational Compliance: Manage the team and oversee the store to ensure regulatory requirements, company policies, and operating procedures are met, maintaining a safe and compliant environment.
  5. Financial Management: Drive store performance against key targets, using budgeted hours to optimise service levels and achieve financial goals.
  6. Area Contribution: Support the wider area team, thinking beyond individual store and personal performance to ensure business success.
  7. Projects & Initiatives: Implement new projects, communicating clearly with the team to minimise disruption and successfully roll out changes.
Essential Requirements
  • Able to energise the team and get a kick out of a busy shop floor.
Desirable Requirements
  • Experience in store management, customer service, or people management.
Salary Information

The estimated salary for this role is £45,000 - £55,000 per annum, depending on location and experience.



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