Retail Store Director
14 hours ago
Role Overview
\We are seeking an exceptional Retail Store Director to lead our store team in Burton on Trent. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.
\About Us
\Costa Coffee is a global coffee brand with a passion for delivering high-quality products and exceptional customer service. We are committed to creating a positive work environment where our employees feel valued and empowered to succeed.
\Your Responsibilities
\- \
- Lead a high-performing store team to achieve sales targets and improve customer satisfaction\
- Develop and implement effective strategies to drive business growth and improve profitability\
- Monitor and control store expenses to ensure maximum efficiency\
- Foster a culture of excellent customer service and employee engagement\
- Maintain accurate records and reports to track store performance\
- Collaborate with other department heads to align store goals with company objectives\
- Identify and address any operational issues or areas for improvement\
- Recruit, train, and develop a talented team of store staff\
- Ensure compliance with company policies and procedures\
- \
Requirements
\To be successful in this role, you will need:
\- \
- A proven track record of leading high-performing teams and driving business growth\
- Excellent communication and interpersonal skills\
- A strong customer focus and ability to deliver exceptional service\
- Ability to analyze data and make informed business decisions\
- Flexibility to work varied shifts, including weekends and holidays\
- A passion for the retail industry and commitment to delivering exceptional results\
- A bachelor's degree in a relevant field or equivalent experience\
Benefits
\We offer a competitive salary, bonuses, and benefits package, including:
\- \
- Base salary: £45,000 - £55,000 per annum\
- Bonus structure: up to 15% of base salary\
- Pension scheme: 5% employer contribution\
- Health insurance: comprehensive coverage for you and your family\
- Meal allowance: £1,000 per year\
- Professional development opportunities: training, mentorship, and career advancement\
About You
\We are looking for someone who shares our passion for delivering exceptional customer service and driving business growth. If you have a strong leadership style, excellent communication skills, and a customer-focused approach, we would love to hear from you.
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