Service Centre Operations Coordinator

2 weeks ago

Plymouth, Plymouth, United Kingdom Markerstudy Group Full time

Role Profile: Service Centre Advisor

At Auto Windscreens, we're committed to innovation and excellence in the automotive glazing industry. As a Service Centre Advisor, you'll play a vital role in supporting our Service Centre Manager and Supervisor in ensuring seamless operations.

Key Responsibilities:

  • Manage Service Centre office tasks with high accuracy and efficiency.
  • Provide exceptional support to colleagues and customers, fostering a positive and collaborative environment.
  • Effectively maintain the network scheduling system, ensuring timely communication with external customers, technicians, and management teams.
  • Contribute to operational insights and feedback to relevant management teams.
  • Liaise closely with external customers, technicians, and field management through clear and timely communication.
  • Assist in controlling and replenishing consumable stocks for the Service Centre.
  • Ensure adherence to Health and Safety processes at all times.
  • Perform other ad-hoc duties as requested by the Service Centre Manager and Supervisor.

Essential Skills:

  • Ability to work independently and as part of a team.
  • Excellent communication skills, both face-to-face and via telephone.
  • Proven planning and organizational skills.
  • Flexible approach to work demands.
  • Proactive self-motivation and ability to work independently.

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