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Customer Experience Representative

2 months ago


Grantham, Lincolnshire, United Kingdom Toyota Grantham Full time

About the Role

We are seeking a highly polished and articulate individual to join our team as a Showroom Host at Toyota Grantham. As the first point of contact for many of our customers, you will play a crucial role in creating a positive and memorable experience for our visitors.

Key Responsibilities

  • Meet and greet visitors, introducing them to the relevant staff and ensuring a seamless customer journey.
  • Receive and direct inbound calls to the appropriate department, providing exceptional customer service and support.
  • Support the sales team with customer events and promotions, helping to drive sales and revenue growth.
  • Assist with administrative tasks as required, ensuring the smooth operation of the dealership.

Requirements

  • You will have a proven track record of providing excellent customer service in a fast-paced environment.
  • You will be confident in meeting new people and building rapport to drive a great first impression.
  • You will have a strong desire to provide the best possible customer experience and exceed customer expectations.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive team environment.
  • Regular feedback and coaching to help you succeed in your role.