Customer Service Ambassador

1 week ago


Kent, United Kingdom Goldex Investments Group Ltd Full time

About Us

We're a dynamic team at Costa Coffee, passionate about delivering exceptional customer experiences and crafting high-quality coffee. As a key member of our team, you'll play a vital role in creating a welcoming environment that exceeds our customers' expectations.

As a Costa Coffee Barista, you'll have the opportunity to develop your skills and knowledge, working closely with our experienced team to deliver outstanding results. We're committed to investing in our staff, providing full training and support to help you grow and succeed in your role.

Benefits

  • Enjoy 50% staff discount and a free core drink while working, plus 25% off all Costa Coffee stores with our discount card;
  • Benefit from full, structured training, including Barista, Brand Standards, and Food Safety Level 2;
  • Take advantage of the potential to become a Barista Maestro, with corresponding pay rise and senior duties in store;
  • We love to promote from within, creating a long-term career path for our staff;
  • Enjoy company pension, holiday accrual system, and refer-a-friend scheme with £150 per candidate (T&Cs apply);
  • Relax with 20% off Goldex Staycations on Thanet Coast for 2 or more nights;
  • Volunteer for the Goldex and Costa Foundation and make a positive impact in your community;
  • Access a range of local and national discounts with The Lifestyle Card;
  • Recognize your achievements with Hampers for Workiversaries, Store of the Month, Customer Feedback Award, and Achievement Awards.

How You Can Impact The Business

  • Deliver exceptional customer service, ensuring a warm and welcoming environment that guarantees repeat custom;
  • Craft outstanding cups of coffee, using your barista skills to offer a quality experience every time;
  • Exceed store KPIs through upselling, demonstrating your resilience and determination;
  • Work with your team to maintain health and safety, cleanliness, and high standards across the store;
  • Contribute to team achievements by being aware of the Costa Check criteria and NPS;
  • Ensure accurate cash handling procedures, using your till operation skills to maintain high standards.

Essential Requirements

  • Enthusiasm to deliver outstanding customer service;
  • Friendly manner and ability to communicate confidently with customers;
  • Flexible approach, with ability to be multi-skilled and adapt to changing situations;
  • Willingness to learn and develop new skills;
  • Ability to work within a team and individually, with presentable and uniform brand standards;
  • Reliable and committed, with flexibility to be available for shifts.

Desirable

  • Previous experience in a customer-facing environment;
  • Worked in the hospitality or retail industry;
  • Barista experience, with a passion for coffee and customer service.


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