Senior Service Advisor
6 days ago
Role Overview
We are seeking a highly motivated and experienced Senior Service Advisor to join our dynamic motor retailer team. As a brand ambassador, you will play a key role in delivering a premium customer experience and supporting a fast-paced business.
About the Role
The successful candidate will take ownership of looking after our customers while their vehicles are with us for servicing or repairs. This will involve supervising the front of house service team, ensuring excellent communication skills, and a passion for delivering exceptional customer service.
Key Responsibilities
- Supervise and lead the front of house service team to ensure seamless customer interactions.
- Develop and maintain strong relationships with customers, understanding their needs and preferences.
- Collaborate with the service team to ensure efficient and effective vehicle servicing and repairs.
- Stay up-to-date with Kerridge systems and processes to optimize service delivery.
- Provide exceptional customer service, resolving issues promptly and professionally.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- 33 days of annual leave (including bank holidays)
- Enhanced parental leave options with up to 16 weeks of full pay
- Employee care helpline and access to digital GP
- Online discount portal with money off retail brands and cashback on purchases
- 3% contribution pension scheme and 2x annual salary life assurance
Regulatory Requirements
We are regulated by the Financial Conduct Authority (FCA) and as such, this role includes FCA regulated activities. You will be required to complete an FCA questionnaire as part of our recruitment process.
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