Customer Service Representative
4 weeks ago
About the Role:
We are seeking a highly skilled and motivated Customer Service Representative to join our team as a Bookings Advisor at Stratstone Jaguar Land Rover Tonbridge.
Key Responsibilities:
- Provide exceptional customer service by attentively listening to customer needs and recommending suitable products and services.
- Conduct outbound calls for service, MOT, vehicle maintenance, and other aftersales-related bookings.
- Build strong relationships with customers to ensure their satisfaction is at the heart of everything you do.
- Maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
- Operate as a key member of the service team to achieve department targets.
- Keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
- Log all contact, bookings, and customer record amendments accurately on appropriate systems.
- Use every calling opportunity to improve the customer database and establish and record customer contact preferences.
Requirements:
- Previous experience in an Aftersales environment is preferable.
- Good mechanical awareness or understanding of cars and parts.
- Good attention to detail.
- Flexibility and ability to work in a team environment.
- Committed to delivering an unparalleled level of customer service.
- Excellent communication, organisational, and interpersonal skills.
About Us:
At Stratstone, we believe in offering a collaborative and innovative environment where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.
We offer a range of benefits, including a competitive salary, annual leave, and access to a range of other benefits such as a pension scheme, life assurance, and employee care helpline.
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