Customer Service Representative

4 weeks ago


Kent, United Kingdom Jardine Motors Group Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Representative to join our team as a Bookings Advisor at Stratstone Jaguar Land Rover Tonbridge.

Key Responsibilities:

  • Provide exceptional customer service by attentively listening to customer needs and recommending suitable products and services.
  • Conduct outbound calls for service, MOT, vehicle maintenance, and other aftersales-related bookings.
  • Build strong relationships with customers to ensure their satisfaction is at the heart of everything you do.
  • Maximise aftersales profitability by converting predicted service and routine maintenance event call leads into booked retail hours.
  • Operate as a key member of the service team to achieve department targets.
  • Keep abreast of all Dealer and Brand offers to maximise customer retention and potential upsell opportunities.
  • Log all contact, bookings, and customer record amendments accurately on appropriate systems.
  • Use every calling opportunity to improve the customer database and establish and record customer contact preferences.

Requirements:

  • Previous experience in an Aftersales environment is preferable.
  • Good mechanical awareness or understanding of cars and parts.
  • Good attention to detail.
  • Flexibility and ability to work in a team environment.
  • Committed to delivering an unparalleled level of customer service.
  • Excellent communication, organisational, and interpersonal skills.

About Us:

At Stratstone, we believe in offering a collaborative and innovative environment where everyone can feel comfortable to bring their whole self to work and therefore enabling all talent to shine.

We offer a range of benefits, including a competitive salary, annual leave, and access to a range of other benefits such as a pension scheme, life assurance, and employee care helpline.



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