Front Office Operations Manager

3 weeks ago


Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time
About the Role

The Caledonian Edinburgh is seeking an experienced and customer-focused Assistant Front Desk Manager to join our team.

As a key member of our front office operations, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

We are offering a competitive salary of £28,000 - £38,000 per annum, depending on experience.

Company Overview

The Caledonian Edinburgh is a leading hospitality group with a reputation for excellence. We pride ourselves on delivering exceptional experiences to our guests, and we're committed to providing opportunities for our employees to grow and develop their careers.

Job Description

The role of the Assistant Front Desk Manager involves assisting in supervising the front office team, ensuring that all team members are prepared and informed to deliver exceptional customer service. You will also be responsible for managing and creating exceptional first impressions for our guests, evaluating levels of customer service, and organizing and structuring work schedules to meet business needs.

In addition, you will be expected to operate with a sales mindset, promoting our hotel's loyalty scheme and maximizing room occupancy at best rates. You will also have the opportunity to implement up-selling techniques to promote hotel services and facilities.

Required Skills and Qualifications

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You should also be product savvy, knowledgeable in expected services and pricing, and able to delegate tasks while addressing business needs.

A relevant qualification in hospitality or a related field would be advantageous, but not essential. What's more important is your passion for delivering exceptional customer service and your willingness to learn and grow with our team.

Benefits

We offer a range of benefits to our employees, including meals provided whilst on shift, sales incentives and initiative rewards, discounted use of leisure facilities, stays in our hotels at discounted prices, and even free stays in our hotels as one of our rewards and recognition incentives.

We also offer opportunities for personal development within the Hotel Group Brand Portfolio, fully funded apprenticeships, annual holidays entitlements inclusive of Bank Holidays, opportunity to buy additional holiday entitlements, and pension enrolment.



  • Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    Job Title: Front Office Operations ManagerWe are seeking a highly skilled and dedicated individual to join our team as a Front Office Operations Manager at The Caledonian, Edinburgh. As an Assistant Front Office Manager, you will play a crucial role in ensuring exceptional customer experiences for our guests.We pride ourselves on delivering exceptional...


  • Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    Job Title: Front Office SupervisorWe are seeking an experienced and dedicated individual to join our team as a Front Office Supervisor at The Caledonian in Edinburgh.About the Role:The successful candidate will assist in supervising the Front Office Team, ensuring they are prepared to deliver exceptional guest experiences.Responsibilities include managing...


  • Edinburgh, Edinburgh, United Kingdom Britannia Hotels Full time

    At Britannia Hotels, we are seeking a highly motivated Front Office Night Manager to join our team at The Britannia Hotel, Edinburgh. Located in the heart of the city's West End, our hotel offers an excellent opportunity for career growth and development.The successful candidate will be responsible for managing the night shift team and ensuring the smooth...


  • Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

    About the JobWe are seeking a highly motivated and organized individual to join our Front Office team as a Front Office Night Team Member. The successful candidate will have prior experience working in a similar role and will possess excellent communication and interpersonal skills. They will also have a basic knowledge of hospitality operations and be able...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    About the JobWe are seeking a highly skilled and ambitious individual to fill the role of Front Desk Operations Manager at Klarent Hospitality Limited.This is an exceptional opportunity for someone passionate about delivering outstanding customer experiences and committed to growing and developing their skills within our hospitality brand portfolio.Job...


  • Edinburgh, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

    Work with Virgin HotelsVirgin Hotels Edinburgh is offering a competitive salary of £32,000 per annum for this exciting role. Our ideal candidate will be responsible for leading the front office team and providing exceptional customer service to our guests.About the RoleLiaise with Rooms team to ensure seamless guest experiencesMaintain accurate records and...


  • Edinburgh, Edinburgh, United Kingdom Apex Hotels Full time

    A challenging yet rewarding opportunity awaits you at Apex Hotels as a Night Manager in Edinburgh.About the Role:We are looking for a seasoned hospitality professional to join our team as a Night Manager. As part of our Front Office department, you will be responsible for ensuring the smooth operation of the hotel during nighttime hours, providing...


  • Edinburgh, Edinburgh, United Kingdom Cardrona Hotel Full time

    Job Description: We are looking for a motivated and experienced Front of House Operations Manager to join our team at the Cardrona Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the front-of-house, ensuring exceptional customer service and high-quality standards are maintained.About You:You...


  • Edinburgh, Edinburgh, United Kingdom Virgin Hotels Edinburgh Full time

    Lead Our Front Office TeamVirgin Hotels Edinburgh is seeking an experienced front office supervisor to join our team. The successful candidate can expect a competitive salary of £32,000 per annum and a range of benefits.About the RoleUse excellent communication skills to interact with guests and staffLearnt and teach knowledge of all front office technical...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Full time

    We are recruiting a highly motivated and organized Hotel Reception Assistant to join our team at Klarent Hospitality. As a key member of the front office team, you will be responsible for delivering exceptional customer experiences, managing guest queries, and ensuring seamless operations.Main ResponsibilitiesProvide front desk services, including check-in...


  • Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **Job Title:** Hotel Front Office SupervisorAt Residence Inn by Marriott Edinburgh, we offer a unique opportunity to thrive while on long stays so you can perform at your best. Our spacious suites with full kitchens provide the comforts of a modern home, and our associates deliver exceptional service with a human touch to business and leisure travelers...


  • Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    Role DescriptionWe are seeking a highly motivated Assistant Front Desk Manager to join our team at The Caledonian Edinburgh. The ideal candidate will have excellent communication and leadership skills, with a strong focus on delivering exceptional customer experiences.Responsibilities:Team Leadership: Supervise and support the Front Office Team to ensure...


  • Edinburgh, Edinburgh, United Kingdom Pick for Britain Full time

    We are seeking an exceptional Front Office Supervisor to join our team at Klarent Hospitality.About the RoleThis is a fantastic opportunity to take your career to the next level and work in a dynamic environment. As Front Office Supervisor, you will be responsible for assisting in supervising the Front Office Team and ensuring they deliver exceptional...


  • Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    Company OverviewKlarent Hospitality is a reputable hotel group that values its employees and offers excellent opportunities for growth and development. Our company prides itself on recognizing and rewarding staff for their hard work, commitment, and long service.We are recruiting for an experienced professional to join our team as an Assistant Front Office...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at Klarent Hospitality Limited.The successful candidate will be responsible for providing exceptional service to guests, handling front office operations, and maintaining accurate records. They will also be expected to up-sell hotel services and facilities to...


  • Edinburgh, Edinburgh, United Kingdom Office Angels Full time

    Job RequirementsWe are looking for an experienced Front Desk Assistant to join our team on a temporary basis. The ideal candidate will have excellent communication skills, strong organisational skills, and the ability to work effectively in a fast-paced environment.The role involves greeting visitors, handling incoming calls, managing the reception area,...


  • Edinburgh, Edinburgh, United Kingdom Cheval Collection Ltd Full time

    We are seeking a highly motivated Front Office Team Member to join our luxury serviced apartments in Edinburgh. The ideal candidate will have a warm and welcoming approach, be able to communicate effectively with guests, and have a strong attention to detail.The salary for this position is estimated to be around £26,500 - £31,500 per annum, based on...


  • Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

    At Novotel Edinburgh Centre, we are seeking a highly skilled and experienced Front Office Team Member to join our team. In this role, you will be responsible for providing exceptional customer service, managing front-of-house operations, and promoting hotel facilities and services.We offer a dynamic and supportive work environment, where you will have the...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    Company OverviewKlarent Hospitality Limited is a renowned hospitality brand that prides itself on delivering exceptional guest experiences. As a Receptionist, you will be an integral part of our front office team, responsible for providing top-notch customer service and ensuring a seamless stay for our guests.


  • Edinburgh, Edinburgh, United Kingdom Portman Dental Care group. Full time

    Join us as a skilled Patient Care Support Specialist in our Edinburgh clinic and take advantage of the opportunity to make a lasting impact on our patients' lives. We're seeking an adaptable individual who possesses strong communication skills and a proven track record of success in a front-office setting. To excel in this critical role, you must demonstrate...