Hotel Front Office Supervisor
3 weeks ago
**Job Title:** Hotel Front Office Supervisor
At Residence Inn by Marriott Edinburgh, we offer a unique opportunity to thrive while on long stays so you can perform at your best. Our spacious suites with full kitchens provide the comforts of a modern home, and our associates deliver exceptional service with a human touch to business and leisure travelers alike.
As a **Hotel Front Office Supervisor**, you will be responsible for overseeing the evening shift, ensuring seamless operations, and maintaining high standards of customer satisfaction. You will work closely with our team to build relationships grounded in teamwork and experience the legendary Residence Inn service culture.
**Responsibilities:
- Supervise front office staff during the evening shift
- Maintain accurate records and reports
- Ensure timely processing of guest transactions
- Address guest complaints and concerns
**Requirements:** To succeed in this role, you will need a strong ability to multitask, excellent communication skills, and a passion for delivering exceptional customer service. A valid passport is also required for travel opportunities within the UK.
**Benefits:** As a valued member of our team, you will enjoy competitive pay (£25,000 - £30,000 per annum), comprehensive training, and opportunities for career growth. Our hotel offers a dynamic and inclusive work environment that values diversity and promotes work-life balance.
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