Hotel Front Desk Representative

4 weeks ago


Edinburgh, Edinburgh, United Kingdom AccorHotel Full time
Job Title

Front Office Night Team Member

About Us

We are AccorHotels, a leading hotel group that strives to create memorable moments for our guests. Our mission is to connect hearts from arrival to farewell.

Salary Range

The estimated salary for this role is £8.50-£10 per hour, based on industry standards and the location of Novotel Edinburgh Centre.

Job Description

Key Responsibilities:

  • To be the face of Novotel Edinburgh Centre, extending a warm welcome to our guests during the night and adding a personal touch to their stay.
  • Assist in the general running of the hotel at night and support other departments to set up for the next day.
  • Undertake night audits and hotel safety checks to ensure everyone's safety and well-being.
  • Ensure a wonderful guest experience by handling all calls promptly and professionally.
  • Document accurately all internal and guest messages.

Requirements:

  • Prior experience working with OPERA Cloud.
  • Fluency in English.
  • Customer Service skills.

Benefits:

  • Training in all front-of-house related functions and safety procedures.
  • A supportive team environment.
  • Opportunities for career growth and development.
Required Skills and Qualifications

Qualifications:

  • Prior experience working with OPERA Cloud.
  • Fluency in English.
  • Customer Service.

Skills:

  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Basic knowledge of hospitality operations.
Working Arrangements

This is a part-time role, and we require our Front Office Night Team Members to work evenings and nights. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.



  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    As a Hotel Front Desk Associate at Threadneedles Hotel in Edinburgh, you will have the opportunity to provide exceptional service to our guests, ensuring a seamless and welcoming experience from check-in to check-out.Role OverviewThis role is ideal for an individual who enjoys interacting with people, handling multiple tasks simultaneously, and working in a...


  • Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full time

    We are seeking a Front Desk Coordinator to join our team at Hotel Du Vin. The ideal candidate will be friendly, passionate and energetic, with excellent communication skills.Key Responsibilities:Welcome guests and respond to inquiries in a professional and courteous mannerManage front desk operations, including check-in/check-out procedures and room...


  • Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

    We are looking for a skilled Front Desk Coordinator to join our team at Mount Royal Hotel Edinburgh. This is an exciting opportunity to work in a fast-paced environment and contribute to delivering exceptional customer experiences.The successful candidate will be highly organized, have excellent communication skills and be able to work well under pressure....

  • Front Desk Host

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Mount Royal Hotel Edinburgh Full time

    We are looking for exceptional individuals with a passion for delivering outstanding customer service to join Mount Royal Hotel Edinburgh as a Front Desk Host.As a Front Desk Host, you will:Provide a warm and welcoming experience for our guestsDemonstrate full knowledge of our products and services to deliver exceptional resultsEnsure efficient completion of...


  • Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    Delta Hotels Edinburgh Job DescriptionAs a Front Desk Representative at Delta Hotels Edinburgh, you will play a key role in delivering exceptional customer service to our guests. Your primary responsibility will be to ensure that every guest feels welcome and valued throughout their stay.Main Responsibilities:Anticipate and Deliver Guest Needs: Anticipate...

  • Front Desk Lead

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    We are seeking a Front Desk Lead to join our team at Delta Hotels Edinburgh. As a lead, you will be responsible for supervising and coordinating the front desk operations, ensuring that every guest receives exceptional service and support.Detailed knowledge of hotel operations and management principles is required for this role. If you enjoy delivering...


  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    Front Desk Hospitality CoordinatorWe are currently seeking a highly motivated and enthusiastic Front Desk Hospitality Coordinator to join our team at The Glasshouse Hotel in Edinburgh. This is a fantastic opportunity to work with one of Scotland's finest boutique properties, known for its unique elements and exceptional service.The estimated salary for this...


  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    Luxury Hotel Guest LiaisonWe are currently seeking a charismatic and detail-oriented Luxury Hotel Guest Liaison to join our team at The Glasshouse Hotel in Edinburgh. This is a fantastic opportunity to work with one of Scotland's finest boutique properties, known for its unique elements and exceptional service.The estimated salary for this position is...

  • Front Desk Supervisor

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    Your RoleWe offer a competitive salary of £30,000 - £40,000 per annum, depending on experience, plus free meals while on duty. You will be responsible for supervising the reception team, ensuring seamless operations, and delivering exceptional customer experiences. Your skills will include excellent communication, organizational, and leadership abilities,...

  • Front Desk Associate

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom AccorHotel Full time

    Job Title:Front Desk Associate - Novotel Edinburgh CentreCompany Overview:AccorHotel is a global hospitality leader dedicated to creating meaningful connections with our guests. As a Front Desk Associate at Novotel Edinburgh Centre, you will be part of a team that strives to deliver exceptional service and exceed guest expectations.Estimated Salary:£19,000...


  • Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    About UsThe Caledonian Edinburgh is a dynamic and innovative hospitality group with a passion for delivering exceptional guest experiences.We are committed to providing opportunities for our employees to grow and develop their careers, and we're seeking an experienced and customer-focused Assistant Front Desk Manager to join our team.We are offering a...


  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    Are you a people person looking for a new challenge? Do you enjoy working in a fast-paced environment and thrive on delivering excellent customer service?Job RoleAs a Luxury Hotel Hospitality Professional at Threadneedles Hotel in Edinburgh, you will be responsible for providing exceptional service to our guests, ensuring a seamless and welcoming experience...

  • Front Desk Associate

    3 weeks ago


    Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Job DescriptionWe are looking for a dedicated and enthusiastic Night Auditor to join our team at Residence Inn by Marriott Edinburgh. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our hotel during overnight hours.About the PositionYou will be working closely...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    About the JobWe are seeking a highly skilled and ambitious individual to fill the role of Front Desk Operations Manager at Klarent Hospitality Limited.This is an exceptional opportunity for someone passionate about delivering outstanding customer experiences and committed to growing and developing their skills within our hospitality brand portfolio.Job...


  • Edinburgh, Edinburgh, United Kingdom Klarent Hospitality Limited Full time

    About This RoleWe are looking for an organized and detail-oriented Night Supervisor to join our front desk team. As a key point of contact for guests during night hours, you will be responsible for ensuring a smooth and efficient check-in/check-out experience.Key Responsibilities:Manage guest queries and resolve issues promptly.Conduct nightly audits and...


  • Edinburgh, Edinburgh, United Kingdom Surgeons Quarter Edinburgh Full time

    At Surgeons Quarter Edinburgh, we are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our dynamic Front Office team.We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience. The successful candidate will have the opportunity to work in a fast-paced environment with a dedicated team of professionals who...

  • Front Desk Ambassador

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    About the RoleAs a Front Desk Ambassador, you will be responsible for guiding guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.You will communicate with guests in-person and through digital communication systems to anticipate and address their needs,...

  • Front Desk Ambassador

    4 weeks ago


    Edinburgh, Edinburgh, United Kingdom Sonder Full time

    Role OverviewSonder is revolutionizing hospitality, striving to make a world of better stays accessible to all. With unique properties designed for bespoke experiences, we're looking for someone who excels in maximizing team performance and delivering exceptional guest experiences.The OpportunityBe the face of Sonder, collaborating with team members to...


  • Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time

    Luxury Hotel Hospitality Professionals wanted! Join our team at Threadneedles Hotel in Edinburgh as a Reception and Guest Services Coordinator.Job DescriptionAs a key member of our reception team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable. You will be the primary point of...


  • Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **Job Title:** Hotel Front Office SupervisorAt Residence Inn by Marriott Edinburgh, we offer a unique opportunity to thrive while on long stays so you can perform at your best. Our spacious suites with full kitchens provide the comforts of a modern home, and our associates deliver exceptional service with a human touch to business and leisure travelers...