Luxury Hotel Guest Liaison

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Threadneedles Hotel Full time
Front Desk Hospitality Coordinator

We are currently seeking a highly motivated and enthusiastic Front Desk Hospitality Coordinator to join our team at The Glasshouse Hotel in Edinburgh. This is a fantastic opportunity to work with one of Scotland's finest boutique properties, known for its unique elements and exceptional service.

The estimated salary for this position is £24,000 - £28,000 per annum, depending on experience. As a Front Desk Hospitality Coordinator, you will be responsible for providing exceptional guest experiences, responding to queries, and ensuring seamless check-in and check-out processes.

Key Responsibilities:

  • Providing warm and welcoming greetings to guests
  • Responding to phone calls and emails in a professional and timely manner
  • Managing room allocations and guest requests
  • Maintaining high standards of cleanliness and organization at the front desk
  • Collaborating with colleagues to ensure excellent customer service

Benefits:

  • 28 days' holiday rising to 33 with length of service (Including bank holidays)
  • Investment into your career with our Management Apprentice programmes
  • Free meals on duty
  • Interactive health and wellbeing platform and healthcare cash plan benefits package
  • Pension scheme


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