Guest Ambassador
1 day ago
Guest Ambassador / Hotel Receptionist
Roseate Hotels & Resorts is looking to recruit a Guest Ambassador / Hotel Receptionist to join The Roseate Edinburgh, Scotland.
The hotel is a 5 star luxury boutique hotel and part of Small Luxury Hotels Collection.
The Roseate Edinburgh is located in the heart of Edinburgh, featuring 35 bespoke guest bedrooms and suites, a bar & restaurant, meeting room, lounge, conservatory and private gardens. Refined, relaxed, luxurious and intimate.
We are looking for a motivator and charismatic leader at the same time and someone with a strong background in Rooms Division and Revenue Management.
Main duties/responsibilities:
- Ensure that all guest accounts are set up correctly with a valid method of payment i.e. sufficient advance authorization obtained for all credit cards.
- Enthusiastically delivering service excellence by handling all customers requests and complaints to ensure their satisfaction and a high level of service.
- Be proficient in Front Office operations such as check-ins, check-outs, and reservations.
- Provide an accurate handover to returning colleagues at the end of the shift.
- Knowledge of computerized PMS system and ensure system is always up-to-date.
- Handle guest complaints in a careful and courteous manner providing Front Office Management with sufficient backup information.
- Adhere to 5 star standards at all times - maximizing revenue including upselling rooms and cross selling to food and beverage outlets.
Entry Requirements:
- Front Office experience within a 4/5* star environment is preferable.
- Excellent customer service skills.
- Attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.
- Enthusiastic in delivering service excellence.
- Possess the ability to work under pressure whilst maintaining attention to detail.
- Has an excellent command of English, both spoken and written.
- Display a polite and professional attitude to internal and external guests
- Full Time 4on / 4off
Package benefits:
- Meals on duty
- Provision and laundry of uniform
- Employee recognition awards
- Performance review and personal development plan
- Internal transfer and promotion opportunities
- Support in the development of your career
- Preferential room rates within the hotel group for yourself and family & friends
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
AMRT1_UKCT
-
Guest Services Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom RBH Full timeAbout the RoleAs a Guest Services Ambassador at DoubleTree by Hilton Edinburgh City Centre, you will be responsible for delivering exceptional guest experiences and ensuring a warm welcome to our hotel.Key ResponsibilitiesSupport the delivery of our guest experienceEnsure our guests have a warm welcome to the hotel and their individual requests are...
-
Guest Services Ambassador
2 weeks ago
Edinburgh, Edinburgh, United Kingdom AccorHotel Full timeJob SummaryWe are seeking a skilled Guest Services Ambassador to join our team at Novotel Edinburgh Centre. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
-
Customer Service Ambassador
1 week ago
Edinburgh, Edinburgh, United Kingdom Ambassador Theatre Group Full timeServing as the Face of Ambitious EntertainmentAmbassador Theatre Group is seeking charismatic individuals to join our Customer Experience Team. As the welcoming face of the company, you will provide exceptional customer service and care, ensuring a memorable experience for our guests.Responsibilities include ensuring we meet financial targets by offering...
-
Sonder Ambassador
15 hours ago
Edinburgh, Edinburgh, United Kingdom Sonder Full timeSonder AmbassadorWe are seeking an experienced Sonder Ambassador to join our team. As the face of Sonder, you will be responsible for extending hospitality to all guests. This includes utilizing digital communication systems for guest support, providing exceptional service, and resolving customer complaints.You will also assist with administrative tasks,...
-
Security Officer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Vigilant Security Full timeJob Summary: We are seeking a highly experienced Security Officer and Guest Ambassador to join our team in Edinburgh City Centre.Key Responsibilities:Provide a professional first impression and deliver beyond client/visitor expectationsAnticipate and action client requirements in a professional mannerIssue visitor passes using the agreed sign in and out...
-
Security and Guest Ambassador Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Vigilant Security Full timeAbout the RoleAt Vigilant Security, we are seeking a highly experienced Security Officer and Guest Ambassador to join our team in Edinburgh City Centre.This is an exciting opportunity to provide a warm welcome to our visitors while maintaining a subtle, yet visible security presence.Key ResponsibilitiesProvide a professional first impression and deliver...
-
Hotel Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full timeHotel Ambassador OpportunityWe are seeking a highly skilled Hotel Ambassador to join our team at 100 Princes Street in Edinburgh. As a Hotel Ambassador, you will be the face of our hotel, greeting guests with a smile and providing exceptional customer service.About UsRed Carnation Hotels is a family-owned hotelier business with 18 stunning properties...
-
Guest Experience Ambassador
5 days ago
Edinburgh, Edinburgh, United Kingdom KPI Recruiting Ltd Full timeKPI Recruiting Ltd is seeking an enthusiastic and organized Front Line Hospitality Team member to join our client's team in Edinburgh. In this role, you will play a key part in ensuring that every guest has an exceptional experience, from arrival to departure.You will be responsible for:Greeting guests and directing them to tables or other areas of the...
-
Restaurant Ambassador
3 days ago
Edinburgh, Edinburgh, United Kingdom Hawksmoor Full timeJob Title: Restaurant AmbassadorHawksmoor Edinburgh is seeking a highly motivated and enthusiastic individual to join our team as a Restaurant Ambassador.About the Role:This is an exciting opportunity to be part of a dynamic and fast-paced restaurant environment, where you will play a key role in delivering exceptional customer experiences.Key...
-
Customer Service Ambassador
3 weeks ago
Edinburgh, Edinburgh, United Kingdom YOTEL Edinburgh Full timeWe are seeking a skilled Customer Service Ambassador to join our team at YOTEL Edinburgh.About the RoleThe Front Desk Associate will be the first point of contact for our guests, ensuring a seamless and enjoyable stay.To be successful in this role, you will have excellent communication skills and a passion for delivering exceptional customer service.Key...
-
Dining Services Ambassador
1 week ago
Edinburgh, Edinburgh, United Kingdom Hotel Du Vin Full timeAbout Hotel Du VinHotel du Vin Edinburgh is a leading hospitality company that prides itself on delivering exceptional dining experiences. We are passionate about providing our guests with unforgettable moments, and we're looking for talented individuals to join our team as Dining Services Ambassadors.
-
Luxury Guest Services Coordinator
5 days ago
Edinburgh, Edinburgh, United Kingdom Accor Full timeAbout UsFairmont St. Andrews is one of Scotland's most iconic 5-star luxury hotels and resorts, offering a luxurious escape in the heart of the home of golf. Our team of dedicated professionals is committed to delivering exceptional guest experiences, and we're looking for like-minded individuals to join our Front of House team.Job SummaryWe're seeking a...
-
Customer Service Ambassador
4 weeks ago
Edinburgh, Edinburgh, United Kingdom whitbread Full timeRestaurant Team Member OpportunityWe're seeking a Customer Service Ambassador to bring their passion for outstanding customer service to our team at Lady Nairne Beefeater.About the Role:As a Restaurant Team Member, you'll be the friendly face of Beefeater, welcoming guests into our restaurant and ensuring they enjoy their meal.Your Key...
-
Customer Service Ambassador
1 week ago
Edinburgh, Edinburgh, United Kingdom Village Hotels - Edinburgh Full timeAbout Village Hotels - SwanseaAt Village Hotels, we're passionate about delivering exceptional hospitality. Our goal is to make every guest feel welcome and exceed their expectations with a product that offers everything under one roof.We're looking for a talented Customer Service Ambassador to join our team in Swansea. As a key member of our team, you'll...
-
Hospitality Ambassador
6 days ago
Edinburgh, Edinburgh, United Kingdom Hilton Worldwide, Inc. Full timeAbout the Role:This Hospitality Ambassador role offers a unique opportunity to provide exceptional guest experiences and contribute to the success of Hilton Worldwide, Inc.The ideal candidate will possess excellent communication and interpersonal skills, with a passion for delivering outstanding customer service.Responsibilities:Main ResponsibilitiesRespond...
-
Customer Experience Ambassador
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Splendid Hospitality Group Full timeDeliver exceptional customer experiences as a key member of our front-of-house team at Splendid Hospitality Group. As a Customer Experience Ambassador, you will play a vital role in creating lasting memories for our guests.About the RoleThis exciting opportunity offers a competitive salary range of £20,000 - £25,000 per annum, depending on location and...
-
Front Desk Ambassador
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Valor Hospitality Europe Full timeWe are seeking a skilled and welcoming Front Desk Ambassador to join our team at Valor Hospitality Europe.Company OverviewValor Hospitality Europe is a leading hospitality company with 34 hotels across the UK, operating under renowned brands such as Crowne Plaza, Holiday Inn, and Hilton Garden Inn.We pride ourselves on delivering exceptional guest...
-
Bar and Restaurant Customer Ambassador
7 days ago
Edinburgh, Edinburgh, United Kingdom Scotsman Full timeJob DescriptionAs a Bar and Restaurant Customer Ambassador, you will play a key role in delivering exceptional customer service and creating a welcoming atmosphere for our guests. Your responsibilities will include:Welcoming guests and ensuring a seamless dining or drinking experienceProviding expert knowledge of our menu and drinks offeringsManaging cash...
-
Customer Service Ambassador
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Sodexo Prestige Venues & Events Full timeAbout UsHeritage Portfolio is a sub-segment of Sodexo Live that delivers exceptional catering and event services for cultural destinations across the UK.Career OpportunityWe are seeking a Customer Service Ambassador to join our team at Gallery of Modern Art One. This is an exciting opportunity for driven individuals to succeed in a fast-paced and innovative...
-
Food Service Ambassador
2 weeks ago
Edinburgh, Edinburgh, United Kingdom EG Group Full timeJob SummaryWe are seeking a highly motivated and enthusiastic Food Service Ambassador to join our team at EG Group. As a key member of our restaurant staff, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our food service.About the RoleThis is an excellent opportunity for individuals who are...