Customer Service Ambassador

4 days ago


Edinburgh, Edinburgh, United Kingdom Village Hotels - Edinburgh Full time
About Village Hotels - Swansea

At Village Hotels, we're passionate about delivering exceptional hospitality. Our goal is to make every guest feel welcome and exceed their expectations with a product that offers everything under one roof.

We're looking for a talented Customer Service Ambassador to join our team in Swansea. As a key member of our team, you'll play a vital role in creating a warm and inviting atmosphere for our guests.

What You'll Do

As a Customer Service Ambassador, your primary responsibility will be to provide exceptional customer service to our guests. This includes greeting customers, answering questions, and resolving any issues they may have. You'll also be responsible for maintaining the cleanliness and organization of the store, as well as supporting other team members when needed.

You'll work closely with our baristas to ensure that every customer receives a high-quality beverage experience. This may involve taking orders, operating a cash register, and handling customer complaints in a professional manner.

Requirements

To succeed in this role, you'll need excellent communication and interpersonal skills. You should be able to work effectively in a fast-paced environment, think on your feet, and maintain a positive attitude even in challenging situations.

You'll also need to be flexible and available to work a variety of shifts, including mornings, afternoons, and weekends. Additionally, you'll need to be comfortable working in a team environment and be willing to learn and take direction from more experienced colleagues.

What We Offer
  • A competitive salary of £22,000 per year
  • The opportunity to work for a dynamic and growing company
  • Ongoing training and development opportunities
  • A fun and supportive work environment
  • Discounts on food and beverages
  • Opportunities for career advancement
About Us

Village Hotels is a leading provider of hospitality services in the UK. We're committed to delivering exceptional customer experiences and building strong relationships with our guests. If you're passionate about customer service and want to join a team that values hard work and dedication, we'd love to hear from you.



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