Customer Service Ambassador

7 hours ago


Edinburgh, Edinburgh, United Kingdom Ambassador Theatre Group Full time

Serving as the Face of Ambitious Entertainment

Ambassador Theatre Group is seeking charismatic individuals to join our Customer Experience Team. As the welcoming face of the company, you will provide exceptional customer service and care, ensuring a memorable experience for our guests.

Responsibilities include ensuring we meet financial targets by offering customers the opportunity to purchase products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

This role is both fun and challenging, offering a range of tasks and opportunities to work in one of our unique venues with an ever-changing programme of events.

We offer a range of benefits for our Customer Experience Team Members, including myStrength Mental Wellbeing App, WeCare Support Services, Theatre Tickets (subject to availability), ATG+ Card, Staff Discounts, Pension, and Access to ToothFairy - Dental access and guidance from home.

Requirements

  • Ability to provide exceptional customer service and care
  • Strong communication and interpersonal skills
  • Ability to work well under pressure and as part of a team
  • Basic knowledge of the entertainment industry (not essential)
  • Aged 18+ for this position

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career development and advancement
  • A supportive and collaborative work environment


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