Customer Support Specialist

6 days ago


Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Advisor. As a key member of our employability programme, you will play a critical role in supporting individuals referred to us by their Job Centre Work Coaches.

Key Responsibilities

  • Provide exceptional customer service and support to programme participants.
  • Complete the pre-referral process, including warm handover meetings and accurate recording of information using our CRM system.
  • Research and clarify required information using available resources.
  • Complete and update administration reports.
Requirements

  • Excellent communication skills, both written and verbal.
  • Positive, service-oriented attitude with proven experience in a customer-service-related role.
  • Ability to foster and maintain positive relationships.
  • IT literate with familiarity in using MS Office products.
About Us

Seetec Business Technology Centre is a leading provider of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering people to better their lives and creating opportunities for individuals and organisations to thrive.

What We Offer

  • A competitive salary range of £23,088 to £22,500 per annum (dependent on experience).
  • 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days).
  • 2 Volunteer Days.
  • Pension - 5% Employee 5% Employer.
  • Healthcare Cash Plan, incl. 3 x salary life assurance.
  • Annual Pay Review.
  • Refer a Friend Scheme.
  • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.
Location and Working Hours

This is an office-based role, working in Exeter. The working hours are 37 hours a week, Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm.



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