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IT Support Specialist

2 months ago

Exeter, Devon, United Kingdom Xerox Corporation Full time
Job Summary:

Xerox Corporation is seeking a skilled IT Support Specialist to join our team. As a Field Service Engineer, you will play a critical role in providing high-quality support services to our customers.

Key Responsibilities:
  • Respond to customer IT support calls in a polite and efficient manner.
  • Liaise with customers in person, over the phone, or via email.
  • Provide user guidance, perform service requests, maintenance, and monitoring tasks.
  • Respond to alerts and ensure that systems are patched and maintained in accordance with clients' and organization's expectations.
  • Work with the SDM and Infrastructure Specialist team to identify risks to availability or performance.
  • Support the Service Desk 1st line team during busy periods to ensure call answering KPIs are maintained.
Technical Requirements:
  • Good understanding of IT infrastructure.
  • Knowledge of desktop, server, printers, and storage hardware and their components.
  • Knowledge of network devices and their roles.
  • Ability to plan, organize, and adapt to changing job tasks within own role.
  • Strong analytical, logical, and troubleshooting skills.
Preferred Qualifications:
  • At least two years' experience working in a customer-facing IT support environment.
  • Proficient in the use and support of Microsoft Office 365, Microsoft Windows client, Microsoft Windows Server, Active Directory, DNS, DHCP, and other related technologies.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.