Customer Support Specialist

7 days ago

Exeter, Devon, United Kingdom Seetec Full time

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Customer Support Specialist. As a key member of our employability programme, you will play a critical role in supporting individuals referred to us by their Job Centre Work Coaches.

Key Responsibilities

  • Promote our employability programme positively and effectively communicate its benefits to participants.
  • Complete the pre-referral process, including warm handover meetings, to ensure a smooth transition for participants.
  • Accurately record all information using our CRM system, ensuring data integrity and compliance.
  • Research and clarify required information using available resources, providing timely and accurate responses to participants.
  • Complete and update administration reports, providing valuable insights for programme improvement.

Requirements

  • Excellent communication skills, both written and verbal, with the ability to foster and maintain positive relationships with participants, colleagues, and stakeholders.
  • Positive, service-oriented attitude with proven experience in a customer-service-related role, preferably in a fast-paced and dynamic environment.
  • Ability to work without direct supervision or as part of a team, demonstrating independence and initiative.
  • IT literate with familiarity in using MS Office products, with a willingness to learn and adapt to new systems and technologies.

About Us

Seetec Pluss is a leading provider of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering individuals to better their lives, raising aspirations, and helping them overcome barriers to work. Our team is dedicated to creating and sourcing jobs and opportunities, focusing on people's strengths, and developing the skills that employers require.

What We Offer

  • A competitive salary range of £23,088 to £22,500 per annum, dependent on experience.
  • 25 days annual leave + Bank Holidays + Birthday Day off, with the opportunity to buy additional days.
  • 2 Volunteer Days.
  • Pension - 5% Employee 5% Employer.
  • Healthcare Cash Plan, including 3 x salary life assurance.
  • Annual Pay Review.
  • Refer a Friend Scheme.
  • Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits.

How to Apply

Interested candidates should submit their CV and a cover letter outlining their experience and qualifications for the role. For more information, please contact our experienced Internal Recruitment Team.

  • Administrative Support Specialist

    1 week ago

    Exeter, Devon, United Kingdom AMR - Specialist Property Recruiters Full time

    About the RoleWe are seeking a highly organized and efficient Administrative Support Specialist to join our team at AMR - Specialist Property Recruiters. As an Administrative Support Specialist, you will provide administrative support to our estate agency team, ensuring the smooth operation of our office.Key ResponsibilitiesClient and Applicant...

  • IT Support Specialist

    2 days ago

    Exeter, Devon, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT-related issues, providing professional and efficient support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support via our Service...

  • IT Support Specialist

    5 days ago

    Exeter, Devon, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT-related issues, providing professional and efficient support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support via our Service...

  • IT Support Specialist

    5 days ago

    Exeter, Devon, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT-related issues, providing professional and efficient support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support via our Service...

  • IT Support Specialist

    1 day ago

    Exeter, Devon, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist to join our team at Hays Specialist Recruitment Limited. As an IT Support Specialist, you will be the first point of contact for all IT-related issues, providing professional and efficient support to our clients.Key ResponsibilitiesTechnical Support: Provide technical support via our Service...

  • Bilingual French Customer Support Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    Position OverviewAre you proficient in French and seeking a rewarding opportunity with a reputable organization? In collaboration with the Export Customer Services Manager, this position requires adaptability and the ability to manage various responsibilities within the team. Your duties will encompass handling inquiries from our partners, addressing...

  • Export Customer Service Specialist

    1 week ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    **Job Summary**Meridian Business Support Limited is seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team. As a key member of our Export Customer Services department, you will be responsible for providing exceptional customer service to our dealers and customers.**Key Responsibilities**Provide timely and accurate...

  • Export Customer Service Specialist

    6 days ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    **Job Summary**Meridian Business Support Limited is seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team. As a key member of our Export Customer Services department, you will be responsible for providing exceptional customer service to our dealers and customers.**Key Responsibilities**Provide timely and accurate...

  • IT Support Specialist

    4 days ago

    Exeter, Devon, United Kingdom Xerox Corporation Full time

    Job Summary:Xerox Corporation is seeking a skilled IT Support Specialist to join our team. As a Field Service Engineer, you will play a critical role in providing high-quality support services to our customers.Key Responsibilities:Respond to customer IT support calls in a polite and efficient manner.Liaise with customers in person, over the phone, or via...

  • IT Support Specialist

    4 days ago

    Exeter, Devon, United Kingdom Xerox Corporation Full time

    Job Summary:Xerox Corporation is seeking a skilled IT Support Specialist to join our team. As a Field Service Engineer, you will play a critical role in providing high-quality support services to our customers.Key Responsibilities:Respond to customer IT support calls in a polite and efficient manner.Liaise with customers in person, over the phone, or via...

  • French Language Customer Support Advisor

    1 week ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    **Job Summary**Meridian Business Support Limited is seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team. As a key member of our Export Customer Services department, you will be responsible for providing exceptional customer service to our dealers and customers.**Key Responsibilities**Provide timely and professional...

  • French Language Customer Support Advisor

    6 days ago

    Exeter, Devon, United Kingdom Meridian Business Support Limited Full time

    **Job Summary**Meridian Business Support Limited is seeking a highly skilled and fluent French speaking Customer Service Advisor to join our team. As a key member of our Export Customer Services department, you will be responsible for providing exceptional customer service to our dealers and customers.**Key Responsibilities**Provide timely and professional...

  • Customer Support Specialist

    1 week ago

    Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Advisor. As a key member of our employability programme, you will play a critical role in supporting individuals referred to us by their Job Centre Work Coaches.Key ResponsibilitiesProvide exceptional customer service and support to programme...

  • Customer Support Specialist

    6 days ago

    Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Customer Support Advisor. As a key member of our employability programme, you will play a critical role in supporting individuals referred to us by their Job Centre Work Coaches.Key ResponsibilitiesProvide exceptional customer service and support to programme...

  • Property Agency Support Specialist

    1 week ago

    Exeter, Devon, United Kingdom AMR - Specialist Property Recruiters Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Hybrid Agency Assistant to join our team at AMR - Specialist Property Recruiters. As a key member of our property agency, you will play a vital role in supporting our agents and clients in the property industry.Key ResponsibilitiesArrange and conduct viewings of propertiesReport offers received to...

  • Customer Support Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Cathedral Appointments | South West Recruitment Full time

    Position OverviewTechnical Customer Support | Competitive Salary | Flexible Work Arrangement | Incentive ProgramAre you dedicated to providing outstanding assistance to clients? Do you possess robust technical troubleshooting abilities and exceptional organizational skills? If so, this opportunity may align with your career aspirations.Key...

  • Customer Service Specialist

    6 days ago

    Exeter, Devon, United Kingdom Kream Full time

    Are you a proactive and enthusiastic individual with a strong commitment to delivering exceptional customer service? If you thrive in a lively environment and enjoy engaging with clients, then this role as a CUSTOMER SERVICE SPECIALIST at Kream, a well-regarded family-owned automotive group, could be the perfect match for you. Kream is recognized as a...

  • Customer Service Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Kream Full time

    Are you a proactive and enthusiastic individual with a strong commitment to delivering exceptional customer service? If you thrive in a lively environment and enjoy engaging with clients, then this role as a CUSTOMER SERVICE SPECIALIST at Kream, a well-regarded family-owned automotive group, could be the perfect match for you. Kream is recognized as a...

  • Customer Engagement Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom EE Retail Full time £12

    Customer Engagement Specialist Working Hours – 20 Location – Exeter £12.34 p/h plus 20% on target commission At EE Retail, we embrace individuality and encourage you to express your authentic self while engaging with our customers. Your unique qualities can enhance the connections you build, guiding customers to discover the ideal products and...

  • Sales Support Specialist

    2 weeks ago

    Exeter, Devon, United Kingdom Select Tech Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Sales Support Specialist to join our dynamic Business and Education Sales team at the Select Tech Group. As a Sales Support Specialist, you will play a critical role in providing exceptional customer service and administrative support to our internal and external customers.Key...