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Customer Service Specialist
2 months ago
Are you a proactive and enthusiastic individual with a strong commitment to delivering exceptional customer service? If you thrive in a lively environment and enjoy engaging with clients, then this role as a CUSTOMER SERVICE SPECIALIST at Kream, a well-regarded family-owned automotive group, could be the perfect match for you.
Kream is recognized as a prominent representative of a respected automotive brand. They are looking for a Customer Service Specialist to enhance their vibrant front-of-house team following a recent internal promotion.
What can you expect?
In return for your commitment, you will receive a competitive salary package tailored to your expertise and experience, along with a variety of attractive benefits, including:
- Workplace pension with a salary exchange option
- Generous holiday allowance of 25 days plus bank holidays (adjusted for part-time roles)
- Exciting rewards for referring friends
- Discounts on sales, MOT, products, parts, and services
- Performance-based bonus structure
Your responsibilities will include:
- Warmly greeting and assisting customers in a professional manner throughout the day
- Scheduling vehicle appointments in the technical workshop
- Coordinating with the workshop team to track the progress of vehicles and ensure timely delivery
- Providing outstanding customer service, including organizing customers' onward travel plans, keeping them informed during the service process, and ensuring a smooth handover after service completion
- Maintaining comprehensive product knowledge and staying updated on manufacturer training
- Approaching repair sales in a professional manner
- Upholding cleanliness standards and efficiently managing administrative tasks
Is this the right opportunity for you?
The ideal candidate should possess prior experience as a Customer Service Specialist, either in a dealership or a reputable independent garage. We are looking for someone who is highly organized, effective in their work, capable of building strong customer relationships, and fostering a positive team atmosphere.
A valid driver's license is a necessary requirement for this position.
