Customer Service Specialist
4 weeks ago
About the Role
M Group Services is seeking a skilled Customer Leakage Technician to join our team in the South West Water contract. As a valued member of our team, you will be responsible for identifying and resolving customer leaks in the designated area.
Key Responsibilities
- Complete classroom and on-the-job training to acquire necessary skills and qualifications
- Work collaboratively with experienced technicians to identify and resolve customer leaks
- Engage with members of the public and clients to provide excellent customer service
- Collaborate with contract partners to deploy innovative solutions and technology
Requirements
- A current driving license is required for this role
- Self-motivated and able to work independently with minimal supervision
- Good time management skills and ability to meet stringent deadlines
- Manual dexterity and ability to work with hand tools and equipment
- Ability to work outdoors in various weather conditions and walk long distances
Benefits
- Contributory pension scheme
- Company van and fuel card for business use
- Access to retail discounts portal
- Cycle-to-work scheme
- Enhanced maternity and paternity leave
- 21 days annual leave plus 8 bank holidays (rising to 25 with continuous service)
About M Group Services
M Group Services is a leading provider of essential infrastructure services in the UK and Ireland. We prioritize safety, operational delivery, efficiency, and customer service. We value diversity and strive to create an inclusive environment for our employees.
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