Customer Service Specialist

4 weeks ago


Exeter, Devon, United Kingdom M Group Services Full time

About The Role

M Group Services is seeking a skilled Customer Leakage Technician to join our team in the South West Water area. As a valued member of our team, you will be responsible for identifying and resolving customer leakage issues, working closely with our contract partners to deploy the latest technology and innovations.

The Key Requirements

  • You must possess a high degree of manual dexterity demonstrated using hand tools and equipment.
  • You will be required to work outdoors in all weathers and be required to walk for long periods, occasionally on uneven ground.
  • You may be required to undertake activities at night or during the early hours of the morning.
  • You must be prepared to travel to various sites throughout the South West Water area.

As a valued employee of M Group Services, you'll be entitled to:

  • Contributory Pension Scheme
  • Company Van and Fuel Card (Business Use Only)
  • Access to our retail discounts portal
  • Cycle to work Scheme
  • Enhanced Maternity and Paternity leave
  • 21 days' annual leave plus 8 days' bank holiday, rising to 25 with continuous service. (plus 8 bank holidays)

We passionately care about our people's wellbeing, we have specific benefits geared towards supporting you inside and outside of the workplace, you'll have;

  • Access to our Employee Assistance Programme 24 hours a day, 365 days a year
  • Life Assurance
  • Accident Insurance
  • Health Care Cash Plan
  • Access to a Virtual GP Service

Our Vision

At M Group Services, we're proud of our positive culture and commitment to safety. We believe in delivering a high performing, sustainable workforce that supports our clients effectively. People stay with our business because of the opportunities for growth and development, our inclusive culture, and our dedication to providing a safe and supportive work environment.

This is an opportunity for individuals who are looking to join an organisation that values integrity, safety, and diversity. For this role, we are seeking individuals who are committed to supporting our long-term goals and who embrace change and promote diversity. We believe that listening to our people, providing feedback, and keeping them informed about the direction of the business is essential to our continued success.



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