Technical Service Specialist

3 weeks ago


Exeter, Devon, United Kingdom Ricoh Full time

Job Summary

As a Technical Service Specialist at Ricoh, you will be responsible for providing professional, efficient maintenance and repair services to customers, ensuring full satisfaction.

Key Responsibilities

  • Provide technical service to customers, including installation, maintenance, and repair of equipment.
  • Ensure customers receive a satisfactory service in line with agreed service level agreements.
  • Maximise revenue by identifying potential business and professional service opportunities.
  • Manage and control vehicle stock to improve first-time fix levels and minimise stock losses.

Requirements

  • Excellent knowledge of electrical/mechanical engineering.
  • Good Ricoh product knowledge.
  • Proven fault-finding technique.
  • IT literate.
  • Excellent interpersonal and customer handling skills.
  • Excellent knowledge of Company Service procedures.

What We Offer

  • A competitive package with solid basic, strong bonus, and company benefits.
  • Opportunity to join a global company.

Company Benefits

  • Competitive holiday entitlement.
  • Two days special leave per annum for volunteering.
  • Additional holiday purchase scheme.
  • Flexible retirement plan.
  • Support for physical, emotional, and financial health.


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