Technical Service Specialist
4 weeks ago
Job Summary
We are seeking a skilled Technical Service Specialist to join our team at Ricoh. As a key member of our service team, you will be responsible for providing exceptional technical support to our customers.
Key Responsibilities
- Provide technical service to customers, including installation, maintenance, and repair of equipment.
- Ensure customers receive a satisfactory service in line with agreed service level agreements.
- Maximise revenue by identifying potential business and professional service opportunities.
- Manage and control vehicle stock to improve first-time fix levels and minimise stock losses.
Requirements
- Excellent knowledge of electrical/mechanical engineering.
- Good Ricoh product knowledge.
- Proven fault-finding technique.
- IT literate.
- Excellent interpersonal and customer handling skills.
- Excellent knowledge of Company Service procedures.
What We Offer
- A competitive package with solid basic, strong bonus, and company benefits.
- Opportunity to join a global company.
Benefits
- Competitive holiday entitlement.
- Two days special leave per annum for volunteering.
- Additional holiday purchase scheme.
- Flexible retirement plan.
- Support for physical, emotional, and financial health.
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