Customer Service Specialist

3 weeks ago

Exeter, Devon, United Kingdom Kream Full time

Are you a proactive and enthusiastic individual with a strong commitment to delivering exceptional customer service? If you thrive in a lively environment and enjoy engaging with clients, then this role as a CUSTOMER SERVICE SPECIALIST at Kream, a well-regarded family-owned automotive group, could be the perfect match for you.

Kream is recognized as a prominent representative of a respected automotive brand. They are looking for a Customer Service Specialist to enhance their vibrant front-of-house team following a recent internal promotion.

What can you expect?

In return for your commitment, you will receive a competitive salary package tailored to your expertise and experience, along with a variety of attractive benefits, including:

  • Workplace pension with a salary exchange option
  • Generous holiday allowance of 25 days plus bank holidays (adjusted for part-time roles)
  • Exciting rewards for referring friends
  • Discounts on sales, MOT, products, parts, and services
  • Performance-based bonus structure

Your responsibilities will include:

  • Warmly greeting and assisting customers in a professional manner throughout the day
  • Scheduling vehicle appointments in the technical workshop
  • Coordinating with the workshop team to track the progress of vehicles and ensure timely delivery
  • Providing outstanding customer service, including organizing customers' onward travel plans, keeping them informed during the service process, and ensuring a smooth handover after service completion
  • Maintaining comprehensive product knowledge and staying updated on manufacturer training
  • Approaching repair sales in a professional manner
  • Upholding cleanliness standards and efficiently managing administrative tasks

Is this the right opportunity for you?

The ideal candidate should possess prior experience as a Customer Service Specialist, either in a dealership or a reputable independent garage. We are looking for someone who is highly organized, effective in their work, capable of building strong customer relationships, and fostering a positive team atmosphere.

A valid driver's license is a necessary requirement for this position.

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