Financial Services Advocate

6 hours ago


Stirling, Stirling, United Kingdom DILIGENTA Full time

About the Role:

  • DILIGENTA is seeking a Financial Services Advocate to join its team, providing high-quality customer service and resolving customer complaints and queries in a timely and effective manner.

Job Description:

  • The Financial Services Advocate will be responsible for managing customer complaints and queries via various channels, including phone, letter, or email, using their expert knowledge and analytical skills to resolve complex issues.
  • The role requires a strong customer service focus, as well as excellent communication and interpersonal skills, to deliver exceptional results and maintain a high level of customer satisfaction.

Requirements:

  • A minimum of 2 years' experience in financial services or complaint handling.
  • Strong customer service focus and passion for helping people.
  • Excellent knowledge of Microsoft Office (e.g., Word, Excel) and computer competency.

Salary and Benefits:

  • An attractive salary of £32,000 - £40,000 per annum, depending on experience, plus 31 days holiday (including bank holidays), eligibility for a discretionary bonus, access to a contributory pension scheme, support for financial services qualifications, employee discount site with savings on food, holidays, electrical goods, and financial services, and excellent employee wellbeing and assistance support programmes.
  • This full-time position offers 37.5 hours per week, Monday to Friday, 8am-6pm, with hybrid working arrangements available once fully trained and accredited.


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