Financial Services Advocate

4 days ago


Stirling, Stirling, United Kingdom Diligenta Full time £25,000
Diligenta: Transforming Operations and Delivering Excellence.

We're committed to becoming the Best-in-class Platform-based Life and Pensions Administration Service provider. As a Complaint Handler in our Stirling office, you'll play a vital role in this transformation by delivering exceptional customer service and resolving complaints in a timely and effective manner.

This is an exciting opportunity for individuals who are passionate about helping people and have experience in financial services or complaint handling. You'll be working closely with customers to understand their concerns and provide tailored solutions, utilizing your strong communication skills and ability to think critically. About the Role:
  • Resolve customer complaints and queries through various communication channels
  • Investigate issues and provide timely resolutions
  • Collaborate with colleagues to ensure seamless customer experience
Benefits:
  • Competitive salary of £25,000-£28,000 per year
  • 31 days holiday (including bank holidays)
  • Eligibility for a discretionary bonus
  • Access to our contributory pension scheme
  • Support for financial services qualifications
Requirements:
  • Financial services or complaint handling experience
  • Strong passion for helping people
  • A good basic knowledge of Microsoft Office and computer competency


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