Customer Service Representative
14 hours ago
This Customer Service Representative role is based in Stirling and involves taking inbound calls from customers about life assurance, savings, investments, or pension plans. The salary for this position starts at £23,400 per year.
About the RoleYou will be responsible for ensuring a seamless experience during moments that matter, whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements. No financial services experience is required, as comprehensive training will be provided. Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds.
Benefits and Perks- Competitive Salary: Starting at £23,400 per year.
- Annual Leave: 31 days annual leave (including UK Bank Holidays).
- Discretionary Bonus Eligibility: Annual discretionary bonus eligibility.
- Perks at Work: Perks at Work (online discounted shopping).
- Transport Benefits: Car lease scheme and Jaguar Land Rover discount.
- Cycle to Work Scheme: Cycle to Work scheme and interest-free season ticket loans.
- Supportive People Policies: Supportive people policies for life's moments (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
- Wellbeing Programme: Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
- Pension Scheme: Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
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