BMW Customer Experience Team Lead

4 days ago


Smethwick, Sandwell, United Kingdom Hart Recruitment Ltd Full time
Customer Experience Team Leader - Bmw

Established over 100 years ago, with offices across the UK and further afield, our client is now looking for a Customer Experience Team Leader to join their team based in Smethwick.

Key Responsibilities:
  • Oversee and optimize sales order processing activities.
  • Manage and support a team of 5, including the credit control team.
  • Manage sickness, absence, performance development, and conduct one-to-ones when required.
  • Manage sales orders for both UK and international markets, ensuring timely and accurate processing.
  • Attend and participate in meetings and training sessions.
  • Engage with UK and international customers via phone, email, or chat to schedule field service bookings based on their preference and service availability.
Requirements:
  • Previous experience as a Team Leader, with the ability to lead and motivate a team to achieve performance goals.
  • Experience in a manufacturing environment and sales order processing/administration.

Salary is up to £31,000 per annum, depending on experience, and benefits include 34 days holiday, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, an employee awards package, the opportunity to develop skills and experience, and free car parking.



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