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Customer Experience Team Leader

2 months ago

Smethwick, Sandwell, United Kingdom Kerry Collins Recruitment Ltd Full time

Customer Experience Team Leader

Kerry Collins Recruitment Ltd is seeking a highly skilled and experienced professional to lead our customer experience team. As a seasoned team leader, you will be responsible for overseeing the sales order processing activities, managing a team of 5, and ensuring timely and accurate processing of sales orders for both UK and international markets.

Key Responsibilities:
  • Optimise sales order processing activities to improve efficiency and productivity
  • Manage and support a team of 5, including the credit control team, to achieve sales targets and customer satisfaction
  • Develop and implement strategies to improve customer experience and loyalty
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Monitor and report on key performance indicators (KPIs) to measure team performance and customer satisfaction

Requirements:

  • Proven experience in team leadership and customer service
  • Strong knowledge of exports and manufacturing processes
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills

What We Offer:

  • Competitive salary up to £31,000 per annum
  • Enhanced pension scheme
  • 34 days holiday (inc bank holidays)
  • Perk box subscription
  • BHSF Health Scheme
  • Employee awards package

Working Hours:

Monday to Friday, 8.00 am to 4.30 pm