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People Administration Team Leader

1 month ago

Smethwick, Sandwell, United Kingdom DPDgroup Full time

Job Title: People Administration Team Leader

About the Role:

We are seeking an experienced and motivational People Administrator Team Leader to join our high-performing team. This role will be based at our head office in Smethwick and will be offered on a hybrid basis of office and home working.

Key Responsibilities:

  • Supervise the day-to-day work allocation of the People Administration Team and re-allocate workload/support where required
  • Check and sign off work produced by the People Administration team prior to issue
  • Coach and support the People Administration Team in understanding the processes and procedures
  • Produce a monthly report to the People Administration Manager of SLA and RFT performance
  • Be accountable for producing a high level of proactive customer service to all internal and external customers
  • Lead, motivate and inspire the team in the development of continuous improvement by identifying 'focus' areas
  • Provide feedback to People Administration Manager on current processes and procedures to assist with best practice and continuous improvement
  • Be a key member in introducing, implementing and embedding all People and Talent Projects and initiatives
  • Develop the skills and knowledge of Senior Administrators to cover for the Team Leader in periods of absence

Key Performance Indicators:

  • Overall quality of administration provided by the function
  • Quality of response to general enquiries
  • Understanding of, and involvement within the day-to-day running of People Administration
  • Improvement in processes and systems
  • Achieving set KPIs
  • Accuracy of data presented on which to make strategic decisions

About You:

To be successful in this role, you must be able to evidence proven and demonstrable experience in team leadership; ideally gained within a busy and pressurised environment. CIPD Level 5 would be desirable.

Your outstanding communication, organisational and people management skills will be fully utilised in this role. We will also expect you to:

  • Be a confident decision maker with excellent time management skills
  • Support innovation and be adaptable to change
  • Demonstrate high levels of self-motivation, and flexibility
  • Ability to work as a team player and on your own initiative
  • Excellent administration skills with the ability to use Google Suite programmes
  • Demonstrate the DPD DNA Values of Flexibility, Accountability, Respect, Honesty, Hard Work, Passion