People Administration Team Leader

4 weeks ago

Smethwick, Sandwell, United Kingdom DPD Group UK Full time
Job Description

DPD Group UK is seeking an experienced and motivational People Administrator Team Leader to join their high-performing team. This role will be based at our head office in Smethwick and will be offered on a hybrid basis of office and home working.

Key Responsibilities
  • Supervise the day-to-day work allocation of the People Administration Team and re-allocate workload/support where required.
  • Check and sign off work produced by the People Administration team prior to issue.
  • Coach and support the People Administration Team in understanding the processes and procedures.
  • Produce a monthly report to the People Administration Manager of SLA and RFT performance.
  • Be accountable for producing a high level of proactive customer service to all internal and external customers.
  • Lead, motivate and inspire the team in the development of continuous improvement by identifying 'focus' areas.
  • Provide feedback to People Administration Manager on current processes and procedures to assist with best practice and continuous improvement.
  • Be a key member in introducing, implementing and embedding all People and Talent Projects and initiatives.
  • Develop the skills and knowledge of Senior Administrators to cover for the Team Leader in periods of absence, i.e. Meetings and Annual Holiday.
  • Support the People Administration Manager where necessary.
Key Measures of Performance
  • Overall quality of administration provided by the function.
  • Quality of response to general enquiries.
  • Understanding of, and involvement within the day-to-day running of People Administration.
  • Improvement in processes and systems.
  • Achieving set KPIs.
  • Accuracy of data presented on which to make strategic decisions.
About You

To be successful in this role, you must be able to evidence proven and demonstrable experience in team leadership; ideally gained within a busy and pressurised environment. CIPD Level 5 would be desirable.

Your outstanding communication, organisational and people management skills will be fully utilised in this role. We will also expect you to:

  • Be a confident decision maker with excellent time management skills.
  • Support innovation and be adaptable to change.
  • Demonstrate high levels of self-motivation, and flexibility.
  • Ability to work as a team player and on your own initiative.
  • Excellent administration skills with the ability to use Google Suite programmes.
  • Demonstrate the DPD DNA Values of Flexibility, Accountability, Respect, Honesty, Hard Work, Passion.
Additional Information

Your package will include a competitive salary.

Alongside this, we recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...

  • Holiday trading.
  • Enhanced maternity and paternity package.
  • Free life assurance of 4 x salary on joining the pension scheme.
  • Free onsite car parking for all employees.
  • Health Kiosks visiting every location.
  • Discounted shopping from 100's of retailers including up to 5% off supermarket shopping.
  • Milestone Days off to celebrate with your family and friends.
  • Free eye tests and support with the cost of glasses.

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you.

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