People Administration Team Leader
7 days ago
DPD Group UK is seeking an experienced and motivational People Administrator Team Leader to join their high-performing team. This role will be based at our head office in Smethwick and will be offered on a hybrid basis of office and home working.
Key Responsibilities- Supervise the day-to-day work allocation of the People Administration Team and re-allocate workload/support where required.
- Check and sign off work produced by the People Administration team prior to issue.
- Coach and support the People Administration Team in understanding the processes and procedures.
- Produce a monthly report to the People Administration Manager of SLA and RFT performance.
- Be accountable for producing a high level of proactive customer service to all internal and external customers.
- Lead, motivate and inspire the team in the development of continuous improvement by identifying 'focus' areas.
- Provide feedback to People Administration Manager on current processes and procedures to assist with best practice and continuous improvement.
- Be a key member in introducing, implementing and embedding all People and Talent Projects and initiatives.
- Develop the skills and knowledge of Senior Administrators to cover for the Team Leader in periods of absence, i.e. Meetings and Annual Holiday.
- Support the People Administration Manager where necessary.
- Overall quality of administration provided by the function.
- Quality of response to general enquiries.
- Understanding of, and involvement within the day-to-day running of People Administration.
- Improvement in processes and systems.
- Achieving set KPIs.
- Accuracy of data presented on which to make strategic decisions.
To be successful in this role, you must be able to evidence proven and demonstrable experience in team leadership; ideally gained within a busy and pressurised environment. CIPD Level 5 would be desirable.
Your outstanding communication, organisational and people management skills will be fully utilised in this role. We will also expect you to:
- Be a confident decision maker with excellent time management skills.
- Support innovation and be adaptable to change.
- Demonstrate high levels of self-motivation, and flexibility.
- Ability to work as a team player and on your own initiative.
- Excellent administration skills with the ability to use Google Suite programmes.
- Demonstrate the DPD DNA Values of Flexibility, Accountability, Respect, Honesty, Hard Work, Passion.
Your package will include a competitive salary.
Alongside this, we recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...
- Holiday trading.
- Enhanced maternity and paternity package.
- Free life assurance of 4 x salary on joining the pension scheme.
- Free onsite car parking for all employees.
- Health Kiosks visiting every location.
- Discounted shopping from 100's of retailers including up to 5% off supermarket shopping.
- Milestone Days off to celebrate with your family and friends.
- Free eye tests and support with the cost of glasses.
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you.
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