Medical Secretary
2 weeks ago
We are seeking a highly skilled and organized Medical Secretary to provide exceptional administrative support to our Orthodontic Department. As a key member of our team, you will be responsible for providing a high level of service to our patients, clinicians, and other stakeholders.
Main Duties- Provide full secretarial and administrative support to the Orthodontic Department, including managing patient records, scheduling appointments, and coordinating clinical activities.
- Work flexibly and sensitively with other disciplines both on and off the QVH site, ensuring seamless communication and collaboration.
- Provide and receive confidential and sensitive information, written, aural, or verbal, to be exchanged with patients, clients, relatives, staff, or external parties.
- Review and manage the patient pathway to ensure all Orthodontic and RTT targets are met, escalating concerns when they arise.
- Communicate sensitively and appropriately with patients, ensuring their needs are met and their expectations are managed.
Queen Victoria Hospital NHS Foundation Trust is a specialist hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond. We are committed to providing the highest quality care and the best clinical outcomes, and we are proud of our achievements and our specialist services.
Person Specification- Secondary education to GCSE level, including English and Maths
- NVQ level 3 in administration or equivalent experience or RSA level III or able to demonstrate equivalent skill
- Significant experience in secretarial/administration, preferably in a medical setting
- Working in a multi-disciplinary team
- Aware of confidentiality and General Data Protection Regulations (GDPR)
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