Customer Service Representative

4 days ago


Edgware, Greater London, United Kingdom Utility Warehouse Limited Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Partner Support team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our Partners, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide Support to Partners: You will be the first point of contact for our Partners, providing guidance and support on commissions, training, and incentives.
  • Handle Customer Calls and Emails: You will handle customer calls and respond to emails in a timely and professional manner, with the goal of achieving one-call resolution.
  • Understand and Deliver Information: You will have a thorough understanding of our commissions, promotions, incentives, and training programs, and be able to deliver this information to our Partners in a clear and concise manner.
  • Attend Company Events: You will be required to attend company events, such as Power Up, Amplify, and Kick-off, to stay updated on company initiatives and strategies.
What We Offer
  • Competitive Salary: We offer a competitive salary and a range of benefits, including a matched contribution pension scheme and life assurance.
  • Hybrid Working: You will have the opportunity to work from home and in our office, with a minimum of 2 days in the office per week.
  • Discounts and Perks: You will receive discounts on our services and a range of other perks, including a Cashback Card and access to an Employee Assistance line.
  • Professional Development: We are committed to helping you develop and grow in your role, with opportunities for training and professional development.
About Us

Utility Warehouse Limited is a leading provider of utility services, with a mission to take the headache out of utilities by providing them all in one place. We are a dynamic and growing company, with a strong focus on customer service and innovation.



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